General Manager

$50,000 - $55,000/Yr

Mckinney Club 24 - McKinney, TX

Full-time - Mid Level

McKinney, TX

About the position

The General Manager will lead and support a team dedicated to delivering an excellent experience and revenue growth simultaneously with an opportunity to contribute to every level of the gym's overall success. This involves overseeing the entire operation of the club with a focus on providing a superior customer experience, establishing relationships within the community, and developing a full staff while staying within the operational budget set for the club. The General Manager is responsible for achieving targeted results in financial sustainability, customer satisfaction, revenue/sales performance, and financial returns, and will earn monthly bonuses for meeting established KPI metrics.

Responsibilities

• Effectively recruit, lead, manage, communicate, train, and develop an entire staff including Assistant Managers and MODs, regular Front Desk employees, Childcare Director and Associates, Lifeguards, Tennis Professionals, and Club Attendants.
• Sales duties include making phone calls to prospective members that have been to the club or have shown interest in joining via online communications.
• Responsible for the overall sales numbers at the location.
• Assist in maintaining a welcoming atmosphere for all members, prospective members, and guests, ensuring staff follow superior customer service guidelines.
• Provide support to the staff to achieve growth in the company while also providing them with the opportunity to develop their skills.
• Ensure that all issues within the club and online, involving both employees and members, are addressed in an appropriate, respectful, and timely manner.
• Promote a superior customer experience within the club.
• Actively promote Club4Fitness within local communities.
• Ensure accurate and timely daily deposits.
• Ensure and monitor compliance with all policies, procedures, and standards.
• Monitor performance and effectiveness of staff to meet or exceed revenue goals.
• Monitor inventory in the club, ensuring there are adequate supplies.
• Monitor and oversee employee payroll and scheduling, ensuring the club is adequately staffed at all times.
• Responsible for keeping the facility clean and able to pass inspections.
• Responsible for completing monthly and weekly paperwork.
• Ensure the accuracy of club documentation.
• Maintain strict confidentiality of all information acquired at all times.
• Manage all team members to ensure strong communication with the goal of developing effective working relationships and provide regular feedback to assist with motivation, performance management, and continued support.

Requirements

• Five years of Supervisor or Manager experience, preferably in a fitness, hospitality, or retail environment in a high-volume atmosphere.
• A High School Diploma or equivalent (GED) is required; 2- or 4-yr degree or four years of supervisory experience is preferred.
• Must be CPR/AED certified.
• Basic computer, math, and communication skills required.
• Superior customer service skills, preferably in the fitness industry.
• Solid supervisory, diplomacy, and listening skills.
• Strong communication, problem-solving, time management, and analytical skills.

Nice-to-haves

• Experience in time management
• Strong sales background helpful.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance