General Manager

$90,000 - $120,000/Yr

Docks Restaurant Group - New York, NY

Full-time - Mid Level

New York, NY

About the position

The General Manager will oversee the daily operations of a full-service restaurant located in Midtown Manhattan, ensuring exceptional food quality, customer service, and a vibrant atmosphere. This role involves leading a diverse team, managing financials, and driving marketing initiatives to enhance brand awareness and profitability.

Responsibilities

• Oversee daily operations to ensure smooth and efficient restaurant management.
• Lead, train, and inspire a diverse team of employees, fostering a culture of teamwork and exceptional service.
• Ensure high standards of food quality, presentation, and sanitation are consistently met.
• Develop and implement strategies to boost sales, profitability, and customer satisfaction.
• Drive marketing initiatives to increase brand awareness and sales.
• Manage inventory, budgeting, and financial reporting.
• Handle customer inquiries, complaints, and feedback with professionalism and efficiency.
• Collaborate with the kitchen and bar teams to innovate and create unforgettable dining experiences for guests.
• Responsible for accurate and timely communication to staff and Director of Operations.
• Monitor and ensure compliance with health, safety, and regulatory guidelines.

Requirements

• Proven experience as a General Manager (5+ years) or in a similar leadership role within the restaurant industry.
• Strong understanding of restaurant management, operations, and financials.
• Experience administrating Point-of-Sale systems (Toast POS preferred).
• Proficient with basic computer software skills including Microsoft Excel and Microsoft Word.
• Exceptional leadership, communication, and interpersonal skills.
• Ability to work in a fast-paced environment and make decisions under pressure.
• Passion for delivering outstanding guest experiences.
• Flexibility to work evenings, weekends, and holidays as needed.
• Knowledge of New York City's restaurant scene is a must.
• Must be able to lift 50+ lbs and stand for long periods of time.

Benefits

• Employee discount
• Flexible schedule
• Paid time off
• Paid training