General Manager

About the position

The General Manager (GM) at Lone Star Market is responsible for overseeing the entire store operation, ensuring the execution of organizational objectives, and achieving store profitability. The GM leads a high-performing team, manages controllable expenses, and optimizes revenue streams while maintaining customer and associate satisfaction. This role involves staffing, training, and creating an inclusive store atmosphere, as well as managing safety programs and compliance with laws and company policies.

Responsibilities

• Ensure a positive shopping experience for all customers.
• Respond to customer complaints or inquiries.
• Solicit customer feedback and create plans to meet customer expectations.
• Staff the store appropriately for a 24/7 business.
• Identify hiring needs and participate in the hiring process.
• Allocate resources and manage time effectively through scheduling.
• Ensure all associates are trained to perform their jobs safely and effectively.
• Conduct management training and oversee associate training.
• Create an inclusive store atmosphere and promote mutual respect.
• Support the development of associates through talent management processes.
• Monitor and assess individual work to maintain high standards of excellence.
• Provide feedback, coaching, and complete performance appraisals.
• Ensure compliance with safety standards and operational efficiency.
• Lead change initiatives and educate associates on the need for change.
• Manage financial plans and analyze income statements to achieve profitability.
• Build relationships with community partners.

Requirements

• Proven experience in a management role within a retail environment.
• Excellent oral and written communication skills.
• Strong customer service skills.
• Detail-oriented with excellent organizational skills.
• Ability to analyze trends and handle multiple projects simultaneously.
• Demonstrated leadership skills and ability to create action plans.
• Deep understanding of store finances and their impact on business.
• Ability to learn and utilize store technology.

Nice-to-haves

• Experience in the food service industry.
• Knowledge of community engagement strategies.
• Familiarity with safety program management.

Benefits

• Annual salary of $65,000 plus bonus and PTO.