General Manager

JCPenney - Texarkana, TX

Full-time - Manager

Texarkana, TX

10,001+ employees

General Merchandise Retailers

About the position

The General Manager at JCPenney is responsible for driving profitable sales growth by executing the overall store strategy. This includes leading and engaging the team, managing merchandise, ensuring operational excellence, training and developing associates, and implementing sales-building programs. The role emphasizes outstanding customer service, team development, and performance standards to enhance store performance and customer satisfaction.

Responsibilities

• Model, coach, and hold the team accountable for outstanding customer service.
• Engage with associates and customers to enhance interactions.
• Conduct store walkthroughs for pricing/signing accuracy.
• Analyze sales and expense data to identify opportunities.
• Communicate business objectives and performance to the team.
• Strategically drive sales through store walkthroughs and leadership interactions.
• Improve store consistency around key performance metrics.
• Participate in peer group discussions to address business trends.
• Provide in-the-moment coaching for associates.
• Maintain performance notes and take action on performance gaps.
• Enhance each leader's execution abilities and team development.
• Utilize recognition and rewards to reinforce positive behaviors.
• Motivate associates/teams to align with the company's strategy.
• Lead Salon Manager/Beauty Manager/Supervisors and engage related teams.
• Support shrink and safety initiatives.
• Consistently meet established performance standards, including sales, service, profit, productivity, and attendance.

Requirements

• Minimum of 5 years retail leadership experience.
• Bachelor's degree or equivalent work experience.

Benefits

• Eligible for bonus under the Management Incentive Plan.
• Competitive benefits package including medical/dental/vision insurance.
• Term life insurance.
• Paid vacation and holidays.
• 401(k) with Company match.
• Associate discount on JCPenney merchandise.