General Manager

Ulta Beauty - Indianapolis, IN

Full-time - Manager

Indianapolis, IN

Health and Personal Care Retailers

About the position

The General Manager (GM) at Ulta Beauty is responsible for leading a retail store to achieve top-line sales growth while embodying the company's mission, vision, and values. This role involves managing a team of managers and associates, focusing on performance, people development, and process excellence to create a high-performing team and deliver exceptional customer experiences.

Responsibilities

• Promote a culture of accountability to meet or exceed sales and service goals.
• Drive company profitability through operational excellence and expense control.
• Leverage store forecasts and payroll budgets to maximize productivity and achieve sales goals.
• Address issues identified by financial and operational reporting to drive profitability.
• Perform makeup applications and product demonstrations to enhance guest service experience.
• Stay informed about industry trends and products to better serve guests.
• Maintain regular attendance and hold associates accountable to attendance policies.
• Attract, hire, and retain a diverse team of top talent.
• Address policy violations with appropriate corrective action in partnership with HR.
• Build a highly engaged team through effective collaboration and communication.
• Create an inclusive environment that encourages growth and engagement.
• Lead manager and associate development through training and performance reviews.
• Participate in ongoing training for professional development and sales performance.
• Model open communication by sharing enterprise strategy with direct reports.
• Promote teamwork by establishing priorities and providing clear direction.
• Execute the Guest Engagement Leader program to drive business results.
• Ensure compliance with company policies and standards.
• Adhere to the dress code and enforce it among associates.
• Schedule associates effectively to provide exceptional guest experiences.
• Prioritize store workload using task management tools and ensure compliance with policies.
• Protect company assets and minimize loss through adherence to operating procedures.
• Execute inventory control processes and complete theft reporting as necessary.
• Support continuous improvement by influencing the adoption of company initiatives and technology.
• Communicate with field leadership on business trends and operational challenges.

Requirements

• Bachelor's degree preferred.
• 3-5+ years of fast-paced retail management experience.
• Proven success in driving top-line sales and managing payroll budgets.
• Experience in monitoring inventory levels and achieving operational excellence.
• Ability to attract, develop, and motivate top talent.
• Strong collaboration and interpersonal skills.
• Proficient with basic technology, including Point of Sale systems and Microsoft Office.
• Excellent written and verbal communication skills.
• Strong organizational skills to manage multiple tasks effectively.
• Ability to react under pressure and adapt to changing situations.

Nice-to-haves

• Experience in the beauty industry or related retail environment.
• Knowledge of beauty products and trends.

Benefits

• Competitive salary and performance bonuses.
• Employee discounts on products and services.
• Opportunities for professional development and training.
• Flexible scheduling options.