General Manager

Kinseth Hospitality Companies - Marshalltown, IA

Full-time - Manager

Marshalltown, IA

101-250 employees

Accommodation

About the position

The General Manager at Hampton Inn Marshalltown will lead the hotel team through upcoming renovations and ensure the overall success of the business unit. This role involves overseeing financial performance, compliance with policies, and maintaining high standards of guest satisfaction and employee relations.

Responsibilities

• Reinforces standards for hotel personnel administration and performance in compliance with KHC policies/procedures, state, federal and local laws.
• Oversees and manages the business unit's overall financial performance including Revenue Management, Accounts Payable, Accounts Receivable, Payroll, Cash Handling and Purchasing.
• Develops and manages operating budgets in conjunction with subordinate managers and Director of Operations.
• Ensures compliance with franchise agreements through regular inspections and timely filing of required reports.
• Monitors the recruitment, hiring, training, development and orientation of all hotel employees.
• Oversees employee relations and provides leadership for all staff members.
• Ensures compliance on safety training and programs such as MSDS status and fire/tornado procedures.
• Controls funds, authorizes expenditures, and assists in planning budgets for departments.
• Oversees employee benefits communication during eligibility windows or open enrollment periods.
• Holds weekly staff meetings to ensure regular communication and accountability among department heads.
• Schedules and oversees the Manager on Duty (MOD) system at the business unit.
• Monitors and reports changes in the local market and competitive trends affecting performance.
• Approves purchases of supplies and equipment within KHC purchasing guidelines.
• Inspects guests' rooms, public access areas, and outside grounds for cleanliness and appearance.
• Answers patrons' complaints and resolves problems quickly to ensure guest satisfaction.

Requirements

• Proven experience in hotel management or a similar role.
• Strong financial acumen and experience with budgeting and financial reporting.
• Excellent leadership and interpersonal skills to manage a diverse team.
• Knowledge of safety training and compliance regulations.
• Ability to communicate effectively with staff and guests.

Nice-to-haves

• Experience with hotel renovations or property improvements.
• Familiarity with KHC policies and procedures.
• Previous experience in a supervisory role within the hospitality industry.

Benefits

• Competitive starting wages
• Health, Dental, Vision and other benefits available after 60 days
• DailyPay
• 401k
• Paid Training
• Paid PTO
• Referral program
• Discounts at all Kinseth Hotel Corporation hotels and restaurants