General Manager

Aramark - Decorah, IA

Full-time - Manager

Decorah, IA

Food Services and Drinking Places

About the position

The General Manager will oversee multiple contracted services for clients, generating significant revenue while ensuring operational and financial goals are met. This role involves managing a diverse range of services including food service, facility support, and more, while leading a team to deliver exceptional service and maintain strong client relationships.

Responsibilities

• Leads a team that provides operational expertise in contracted services while providing hands-on execution management of operations.
• Manages the client and community relationships at the location, continually assessing operations, and developing plans to provide optimal service and drive employee and customer satisfaction.
• Builds, develops, and leads a management team and staff capable of carrying out organizational objectives.
• Recommends methods, resources, and implementation for service improvement and growth based on understanding of operational needs, capabilities, & contractual obligations.
• In partnership with Finance, manages a budget and assists in the design of improvements to optimize financial performance and operational productivity.
• Manages compliance with all local, state and federal regulations and codes and maintains all associated records and reports.
• Ensures compliance with Aramark's standards of operation including safety standards and Aramark's Business Conduct Policy at all times.

Requirements

• Bachelor's degree in Food Service, Hospitality, Facilities, or Business Management preferred.
• Strong focus on client and customer services, entrepreneurship, and business growth.
• Excellent interpersonal skills for effective communication with clients, senior management, and support staff.
• Ability to read, understand, and implement contractual requirements, identifying operational opportunities within contract terms.
• Meaningful experience in service industry, contract services, or hospitality environment.
• Proven ability to lead through other managers.
• Experience in creating and managing a department budget, financial controls, and analysis.
• Experience in crafting product sales strategies and implementing operational programs.

Benefits

• Equal employment opportunity
• Professional growth opportunities
• Diverse work environment