Restaurant Technologies - Richmond, VA
posted 4 days ago
Full-time - Manager
Richmond, VA
Administrative and Support Services
About the position
The General Manager is responsible for achieving depot results through leading people and teams within an assigned depot location including meeting the organization standards in people leadership, customer service, safety, quality, operational excellence and financial performance within continuous environment.
Responsibilities
- Responsible for leading and developing team to drive high performance and Restaurant Technologies values.
- Responsible for developing, managing and coaching depot employees in person and virtually.
- Accountable for workforce planning, training and on as well as workforce engagement, performance management, recognition, development and coaching.
- Leads the implementation of systems and processes to maintain a highly engaged workforce.
- Accountable for actively addressing engagement and individual performance issues.
- Responsible for executing high levels of customer service in an efficient manner.
- Collaborates with Regional Planner, Ops Support Admin and other functional partners to ensure ability to meet customer demand.
- Ensures that customers are satisfied and any inquiries, incidents and issues are resolved in timely manner.
- Responsible for achieving depot operations performance through continuous improvement practices and leading Operational Excellence.
- Manages depot expenses and P&L statements.
- Manages service and distribution performance through efficient operations & KPIs.
- Manages fleet management and DOT Hours of Service.
- Ensures compliance with OSHA standards for safety.
- Implements product & service quality control management practices.
Requirements
- Bachelor Degree or equivalent experience in business operations.
- 3+ years' experience in operations.
- 3+ years of management experience.
- Proven track record in managing customer service challenges which result in mutual wins.
- Comfortable working in fast paced, growth environment.
- Ability to motivate others and build highly engaged and effective teams.
- Experienced in leading teams for high performance, including managing performance, coaching, handling conflict and developing employees.
- Self-aware - knows strengths and weaknesses and actively pursues ways to improve.
- Possesses Managerial courage to say what needs to be said, address poor performance and lead courageously.
- Strong interpersonal communication skills and the ability to influence across the organization.
- Strong business acumen and proven track record in achieving financial and operational results.
Nice-to-haves
- Service Experience
- Distribution Experience
Benefits
- Professional development
- Competitive health care coverage
- Incentives
- Healthy work and life balance
