General Manager

Kaizen Lab LTD - Montgomery, AL

Full-time - Manager

Montgomery, AL

About the position

The General Manager at RAM Hotels is responsible for overseeing all aspects of property management, ensuring adherence to company policies, brand standards, and mission objectives. This role focuses on enhancing service quality, maximizing financial performance, and fostering staff development to improve guest satisfaction and profitability. The General Manager will lead hiring, training, and operational strategies to maintain high occupancy rates and average daily rates (ADR).

Responsibilities

• Direct the day-to-day activities of the hotel establishment.
• Supervise direct and indirect reports, performing supervisory responsibilities in accordance with company policies and applicable laws.
• Plan, organize, and assign work as needed; develop and communicate strategies and goals.
• Train and advise team on policies and procedures; responsible for recruiting, interviewing, hiring, and performance appraisals.
• Set performance expectations aligned with the General Manager Standard Operating Procedures manual.
• Ensure regular communication within all departments of the hotel establishment.
• Create an operations environment that ensures consistent guest satisfaction.
• Monitor hotel performance through verification and analysis of guest satisfaction tools and financial reports.
• Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints.
• Develop long and short-term financial objectives that align with the company's mission statement.
• Prepare financial reports for executive leadership with clear explanations of operational effectiveness, trends, and variances.
• Analyze current and potential market sales and trends; coordinate activities to maintain and increase revenue and market share.
• Ensure brand initiatives are implemented and communicate follow-up actions to team members.
• Reinforce and maintain high standards of safety and cleanliness to meet guest expectations.
• Assist with emergency and security procedures as needed; promote good safety practices among team members and guests.
• Establish and monitor a preventive maintenance program to protect physical assets of the hotel establishment.
• Focus on building top-line revenue by assisting in the development of a sales and marketing strategy.
• Provide input and support for overall sales strategy; recommend actions to meet yield and penetration objectives.
• Develop strong community and public relations by participating in local events and sponsoring events showcasing the hotel establishment.
• Perform other tasks as necessary to meet or exceed guest satisfaction.

Requirements

• Bachelor's degree in Hospitality Management or a similar degree, or an equivalent combination of education and experience.
• Hotel operations experience, including knowledge of applicable laws, ordinances, regulations, and requirements.
• Excellent customer service skills.
• Ability to work in a fast-paced environment and be flexible with varied schedules.
• Ability to delegate and direct team activities for efficient operation.
• Excellent written and oral communication skills.
• Physical ability to walk, bend, and stand for long periods; must be able to lift up to 25 lbs.

Nice-to-haves

• Certified Hospitality Administrator designation.
• Presentation/Facilitation Skills.
• Previous experience in the hospitality industry.
• Hotel Management Operations experience.
• Knowledge of government relations regarding hotel operations.

Benefits

• Comprehensive health benefit packages for employees and their families.
• Vacation time.
• Quarterly bonuses.
• 401K.
• Advancement opportunities.