General Manager

$85,000 - $100,000/Yr

Venchi - San Jose, CA

Full-time - Manager

San Jose, CA

101-250 employees

Food and Beverage Retailers

About the position

The position is for a Store Manager at Venchi, an international chocolate and gelato company. The role involves leading a store team to drive sales, maintain high standards of customer service, and ensure compliance with food and health regulations. The Store Manager will be responsible for training employees, analyzing store performance, and executing business strategies to achieve growth and success in a supportive and family-oriented environment.

Responsibilities

• Drive sales through a high standard of customer service and business acumen
• Be a brand champion by promoting the Venchi Service Model
• Support all employees in their training, acting as a guide and motivator while continuously teaching and developing
• Lead your team in reaching its business goals
• Maintain the highest level of food and health compliance within the store
• Effectively communicate to ensure all employees have the resources needed to be successful
• Analyze the store's performance and deliver on KPIs
• Full ownership of the store's P&L
• Forecast and build effective schedules
• Execute visual merchandising guidelines and layouts
• Take initiative in creating data-driven business strategies.

Requirements

• 3-5 years of high-volume single-unit or multi-unit store management experience
• Food & beverage or retail experience required, both preferred
• Strong interpersonal and organizational skills with the ability to manage and build a diverse team
• A growth mindset to constantly develop the store and the people around you
• Fluent in English, bilingual is a plus
• Ability to work a retail schedule, including nights, weekends, and holidays.

Nice-to-haves

• Positive and adaptable
• Result-oriented with the ability to effectively multitask
• Passion for chocolate and gelato.

Benefits

• 401k matching (up to 4%)
• Competitive paid time off policy
• 100% Company covered health and dental benefits
• Bonding leave
• Company issued laptop
• Employee Discounts both directly in Venchi and through our extended network, including fitness, cellular, travel, electronics, and many more
• Commuter benefits offered via ADP
• Internal promotion opportunities, we always seek to promote from within
• Open, friendly, and supportive working environment with family-oriented team members
• Free & fresh Gelato to eat while in store!