General Manager

Merchant Marketing Group - West Palm Beach, FL

Full-time - Mid Level

West Palm Beach, FL

Transit and Ground Passenger Transportation

About the position

The General Manager (Large Operations) is responsible for overseeing transportation services, ensuring compliance with contractual requirements, and acting as a liaison between various departments and clients. This role involves contract oversight, risk management, employee training, and maintaining high standards of customer service. The position is based in West Palm Beach, FL and is contingent upon contract award.

Responsibilities

• Contract oversight and facilitation of client needs with anticipation of growth
• Identify potential risk and develop resolution processes
• Continually analyze program needs and productivity and adjust staffing and resources to ensure cost effectiveness
• Development of or oversight of documentation or work plans as required or needed
• Employee training and development
• Thorough understanding of the contract, MTM Transit policies and employee handbook guidelines
• Develop a working relationship with client to ensure exceptional customer service needs and problem resolution processes are in place
• Act as a liaison between MTM Transit and client to address any concerns or issues that may arise and do so in a timely manner
• Act in a consultative manner, developing and presenting annual plan reviews
• Provide education and information to client regarding MTM Transit procedures, services available, and changes within the Para-Transit industry
• Maintain a 'Safety First' attitude with client and personnel
• Good understanding of local climate needs and issues pertaining to the passenger transportation industry
• Thorough understanding of ridership policies to ensure smooth transportation services
• Capability of addressing any questions/concerns regarding site transit program
• Maintain all employee and vehicle files in accordance with FTA and DOT guidelines
• Develop and maintain thorough knowledge of MTM Transit departments and compliance programs within each
• Monitor performance of direct reports and provide coaching and guidance
• Oversight of Federally mandated Drug and Alcohol program
• Perform additional duties as assigned or required

Requirements

• High school diploma or G.E.D
• At least 7-10+ years of experience managing or providing key leadership support for a large sized, profitable operations team in a multimillion contract (5+ plus) environment
• Experience managing a site of 100+ employees
• Previous management experience in the Para-Transit or livery industries, preferred
• Prior contract and or project management experience preferred
• Experience monitoring the delivery of contractual services
• Must possess a valid CDL

Nice-to-haves

• Must possess excellent interpersonal skills and ability to work with a variety of people and job positions
• Ability to acquire in-depth knowledge of MTM Transit operations, company policies, and guidelines
• Ability to acquire in-depth knowledge of computerized transit routing systems
• Data analysis
• Exceptional interpretation and problem solving skills
• Ability to schedule, organize and prioritize multiple tasks
• Understanding of budget and cost analysis
• Moderate to advanced computer skills
• Ability working with data reporting and analytics
• Knowledge of ADA, DOT, FTA regulations
• Ability to establish key processes and procedures
• Ability to maintain high level of confidentiality

Benefits

• Health and Life Insurance Plans
• Dental and Vision Plans
• 401(k) with a company match
• Paid Time Off and Holiday Pay
• Maternity/Paternity Leave
• Tuition Reimbursement