General Manager

Jamba Juice Franchisor SPV - Redmond, WA

Full-time - Mid Level

Redmond, WA

About the position

As a General Manager (GM) at Jamba Juice, you will be responsible for the overall operations of the store, ensuring that every aspect of the guest experience is exceptional. Your primary focus will be on maximizing sales and profits while maintaining the highest standards of service. You will lead a team of dedicated individuals, including Team Members and Shift Managers, to create a dynamic and engaging work environment that fosters growth and development. Your leadership will be crucial in championing a culture of exceptional guest service, where you will lead by example and inspire your team to deliver extraordinary dining experiences. In this role, you will oversee all aspects of restaurant operations, from food preparation to guest interactions. You will set and achieve sales targets, driving revenue growth and optimizing operational efficiency. Managing inventory levels, ordering supplies, and maintaining cost controls will be key responsibilities, ensuring that the store operates smoothly and profitably. You will also be tasked with mentoring, training, and developing a skilled and motivated team, creating a positive atmosphere that encourages collaboration and excellence. Your strategic mindset will be essential in creating and implementing initiatives that enhance guest satisfaction and loyalty. You will address and resolve guest inquiries, concerns, and feedback with professionalism, ensuring that every guest leaves with a positive impression. Collaboration with regional and corporate management will be necessary to uphold brand standards and ensure that the store aligns with the overall vision of Jamba Juice.

Responsibilities

• Championing a culture of exceptional guest service, leading by example and inspiring your team.
• Overseeing all aspects of restaurant operations, from food preparation to guest interactions.
• Setting and achieving sales targets, driving revenue growth, and optimizing operational efficiency.
• Managing inventory levels, ordering supplies, and maintaining cost controls.
• Mentoring, training, and developing a skilled and motivated team of team members.
• Creating and implementing strategies to enhance guest satisfaction and loyalty.
• Addressing and resolving guest inquiries, concerns, and feedback with professionalism.
• Collaborating with regional and corporate management to uphold brand standards.

Requirements

• Proven experience in a managerial role within the food and beverage industry.
• Strong leadership skills with the ability to motivate and develop a team.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.
• Strong analytical skills to assess sales performance and operational efficiency.

Nice-to-haves

• Experience with inventory management systems.
• Knowledge of food safety regulations and best practices.
• Familiarity with customer relationship management (CRM) tools.

Benefits

• Competitive salary and performance-based bonuses.
• Health, dental, and vision insurance.
• Paid time off and flexible scheduling options.
• Employee discounts on products and services.
• Opportunities for professional development and career advancement.