General Manager

$48,000 - $48,000/Yr

Jiffy Lube - Rolling Meadows, IL

Full-time - Mid Level

Rolling Meadows, IL

251-500 employees

Repair and Maintenance

About the position

The General Manager at Team Car Care dba Jiffy Lube is responsible for overseeing the daily operations of the store, ensuring exceptional customer service, and leading a team of employees. This role involves managing inventory, budgeting, and maintaining the facility while providing training and support to staff. The General Manager plays a crucial role in fostering a positive work environment and driving the store's success through effective leadership and operational excellence.

Responsibilities

• Provide prompt and courteous guest service, answer questions, and resolve guest problems and complaints.
• Maintain inventory control with knowledge of cost of goods, turn-ratio, ordering, and receiving products.
• Responsible for budgeting, sales forecasts, and P/L performance, understanding factors affecting sales and profit.
• Maintain or direct the maintenance of the building, equipment, and grounds.
• Troubleshoot and coordinate the ongoing maintenance of the POS system.
• Provide supervision and training to teammates, including scheduling, coaching, and performance management.
• Hold teammates accountable and utilize appropriate performance management techniques.
• Arrange for employment advertising, interview, and select teammates.
• Monitor staffing levels and adjust accordingly to maintain labor control.
• Conduct Teammate Orientation meetings as needed.
• Provide safety, security, and environmental leadership for all store personnel.
• Open and close the store as necessary.
• Complete daily, weekly, and monthly paperwork and manage cash controls.
• Partner with the Loss Prevention Department to ensure policy compliance.

Requirements

• Strong work ethic and independently motivated to produce results.
• Ability to review, analyze, and interpret information, identify problems, and make decisions.
• Ability to read, understand, and follow procedures and guidelines.
• Commitment to following established safety policies and procedures.

Nice-to-haves

• Experience in inventory control and customer service.
• Mid-level leadership experience.

Benefits

• Health insurance
• 401(k)
• On-the-job training
• Employee discount program
• Paid vacation days
• Incentive bonus pay for performance