General Manager

Chicken Salad Chick - 02 - Buford, GA

Full-time - Mid Level

Buford, GA

About the position

The Restaurant General Manager is responsible for delivering exceptional results through effective leadership and operational excellence. This role focuses on creating an engaging environment for both restaurant teams and guests, while also investing in the development of future leaders and maintaining the facility according to Chicken Salad Chick's standards.

Responsibilities

• Serve as a Brand Ambassador for Chicken Salad Chick.
• Understand & adhere to all policies, procedures, standards, specifications, guidelines and training programs.
• Ensure that all Guests feel welcome and are given responsive, friendly and courteous service.
• Achieve identified objectives for sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees.
• Develop, plan and implement restaurant marketing, advertising and promotional activities and campaigns.
• Create, communicate, implement and follow up on operations and financial action plans.
• Control cash and other receipts by adhering to cash handling and reconciliation procedures.
• Make employment and termination decisions consistent with Restaurant Management guidelines.
• Oversee and ensure that employee performance appraisals are completed on a timely basis.
• Create and maintain schedules for team.
• Maximize labor performance by scheduling to business trends while delivering a superb experience to every guest.
• Operationally fill in as needed to ensure guest service standards and efficient operations.
• Coach and motivate the Assistant Manager(s) and the team.
• Prepare all required paperwork, forms and reports in an organized and timely manner.
• Ensure that all equipment is kept clean and in excellent working condition through personal inspection.
• Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant's receiving policies and procedures.
• Set clear expectations and create a working environment to create memorable guest experiences.
• Take actions to solve and celebrate guest feedback.
• Control food and equipment inventories, conduct daily and weekly inventory counts and keep inventory records.
• Identify problems, conduct high-level troubleshooting and seek repair/maintenance support for restaurant equipment.
• Monitor and maintain compliance with health, safety, cleanliness, security and fire policies, standards and regulations.

Requirements

• Excellent written and oral communication skills.
• Excellent organization skills.
• Ability to multitask.
• Working knowledge of back office tools.
• Ability to quickly learn and master new computer software.
• Three to five years related experience and/or training; or equivalent combination of education and experience.