General Manager

$75,000 - $75,000/Yr

Hawkeye Hotels - Baton Rouge, LA

Full-time - Mid Level

Baton Rouge, LA

Real Estate

About the position

The Hilton Garden Inn Baton Rouge Airport is seeking a dynamic and experienced General Manager to lead the hotel to new heights. The role focuses on driving operational excellence, improving key performance metrics, and delivering outstanding guest experiences.

Responsibilities

• Oversee all aspects of hotel operations, including guest services, housekeeping, maintenance, food and beverage, and sales.
• Develop and implement strategies to improve key operational metrics, such as guest satisfaction scores, RevPAR, occupancy rates, and overall profitability.
• Lead, mentor, and develop a high-performing team to ensure efficient and effective hotel operations.
• Manage financial performance by analyzing data, controlling costs, and maximizing revenue opportunities.
• Ensure compliance with brand standards and local regulations, maintaining the highest level of service quality.
• Foster a positive work environment that promotes teamwork, accountability, and continuous improvement.
• Build and maintain strong relationships with guests, corporate clients, vendors, and the local community.
• Monitor and respond to guest feedback, implementing corrective actions to enhance guest satisfaction.
• Collaborate with the sales and marketing teams to drive occupancy and increase market share.
• Report regularly to ownership on the hotel's performance, including operational and financial metrics.

Requirements

• Proven experience as a General Manager or in a senior leadership role within the hospitality industry.
• Strong background in improving key operational metrics, with a focus on guest satisfaction, financial performance, and team development.
• Exceptional leadership and communication skills, with the ability to motivate and inspire a diverse team.
• Solid understanding of hotel operations, including revenue management, cost control, and guest service excellence.
• Ability to analyze data and make informed decisions to drive business results.
• Experience with Hilton or similar hotel brands is preferred.
• Strong financial acumen and experience managing budgets, forecasts, and P&L statements.

Nice-to-haves

• Experience with Hilton or similar hotel brands is preferred.

Benefits

• Competitive salary and performance-based incentives
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Employee discounts on hotel stays and dining
• Opportunities for career growth and development