General Manager

Full-time - Manager

San Antonio, TX

About the position

General Managers own every aspect of their restaurant’s operations. They uphold promises to their Team, their Guests, and the Business. General Managers direct, lead, and coordinate the planning, organizing, training, ground roots marketing and leadership necessary to achieve stated objectives in sales, costs, team member retention, guest service and satisfaction, food quality, cleanliness and sanitation.

Responsibilities

• Works with Head Trainer to ensure training materials available are consistently and effectively used in team member training.
• Upholds GM Training promises.
• Coaches, trains and develops restaurant team in their job roles for all work areas.
• Ensures that all new team members attend orientation and sets up certified trainers for each day of training.
• Conducts performance oriented training and maintains accurate training records.
• Delivers profitability of restaurant operations by operating within a cost of goods and labor productivity guidelines.
• Leads the process in the development of budgets, projections, goals, objectives, and business plans.
• Responsible for recruiting and hiring of awesome team members.
• Conducts timely, effective team member and leadership performance reviews.
• Understands and promotes the Hopdoddy culture, stays abreast of marketing and competitive issues/events.
• Sets the leadership example for the team member in the restaurant.
• Provides warm, Hopdoddy Hospitality with a smile and eye contact.
• Motivates team members to learn and perform quality work.
• Models personal excellence and consistency in day-to-day behaviors and accomplishments.

Requirements

• Team Player with a sense of humor.
• High school diploma or equivalent required.
• Must demonstrate good math and communication skills.
• Minimum 3 years’ experience as a salaried Manager in full service or fast casual restaurant.
• Demonstrated leadership skills, including coaching, directing, and motivating a team.
• Exposure to P&L and sales building highly desirable.

Nice-to-haves

• Knowledge of Job
• Initiative
• Adaptability and Flexibility
• Organization and Planning
• Analytical Ability
• PC Skills - Intermediate Microsoft Office Suite, PowerPoint, Excel, Word and Outlook
• Creativity
• Working Relations
• Communication
• Development of Team Members
• Leading People