General Manager

Insight Global - Jacksonville, FL

Full-time - Manager

Jacksonville, FL

Administrative and Support Services

About the position

The General Manager position at Insight Global in Jacksonville, Florida, is a full-time role focused on leading a reputable home services organization. The role emphasizes strategic vision, team leadership, and financial oversight, aiming to enhance customer satisfaction and operational efficiency within the company.

Responsibilities

• Create, communicate, and implement the mission and overall direction of the organization.
• Oversee managers across multiple business layers within the organization.
• Collaborate with all levels of the organization to formulate and execute the strategic plan.
• Stay informed about competitive landscapes, expansion opportunities, customer needs, and industry developments.
• Manage and develop leadership staff, including hiring, termination, scheduling, and performance evaluation.
• Regularly meet with senior company leadership to make decisions and disseminate ideas throughout the organization.
• Evaluate workload to maximize manpower efficiency and profits.
• Ensure compliance with all processes and procedures.
• Observe safety rules and company regulations.
• Assume full financial responsibility for the center organization.
• Address customer escalation issues promptly.
• Identify and communicate areas for improvement.

Requirements

• 5 or more years of leadership experience in a related industry.
• 3+ years of Profit and Loss (P&L) experience.
• Proven track record in business-to-consumer home services sales.