General Manager

Tnc Community - Independence, MO

Part-time - Manager

Independence, MO

About the position

The General Manager (GM) at Howdy Homemade is responsible for overseeing both in-house and out-of-house operations of the ice cream shop, focusing on creating jobs for individuals with intellectual and developmental disabilities. The GM will lead a team, manage daily operations, ensure customer satisfaction, and maintain profitability while fostering an inclusive work environment.

Responsibilities

• Strive for the very best in customer service at all times.
• Oversee all aspects of ice cream shop operations.
• Manage costs to ensure profitability.
• Manage staff including Heroes, Shift Managers, and Volunteers to create a positive work environment.
• Model excellent customer service and high store standards for employees.
• Coach team members to improve customer service skills.
• Create and manage the schedule for the shop, coordinating staffing with catering event needs.
• Handle all aspects of staffing, including hiring, coaching, developing, and terminating.
• Lead team meetings and deliver training to team members.
• Communicate shop priorities, goals, and results to team members.
• Drive sales, improve profitability, and enhance guest satisfaction through coaching.
• Recruit, hire, onboard, and develop team members.
• Plan, monitor, appraise, and review employee performance.
• Set an example for staff on how to greet, serve, and treat customers.
• Create and maintain a guest-focused culture in the shop.
• Review guest feedback and implement action plans for improvement.
• Ensure compliance with brand standards, recipes, and systems.
• Oversee ice cream production and manage supplies needed for production.
• Coordinate production schedules for shop and catering needs.
• Manage cash over/short in the shop and ensure compliance with cash management policies.
• Conduct self-assessments and action plans to meet shop budget.

Requirements

• Basic computer skills.
• Basic math and financial management skills.
• Previous leadership experience in retail, restaurant, or hospitality.
• Completion of a Food Safety course.
• Cash handling experience.
• College degree preferred.
• Food Handler's Certificate preferred.
• Experience with TOAST point of sale preferred.
• Experience working with individuals with IDD is preferred.

Nice-to-haves

• Strong analytical skills and business acumen.
• Ability to work well in a fun, fast-paced team environment.
• Punctuality, honesty, and a positive attitude.
• Willingness to learn and embrace change.
• Ability to train and develop a team.
• Guest-focused mindset.
• Time management skills.
• Problem-solving abilities.
• Motivating others.

Benefits

• Equitable job creation for individuals with IDD.
• Supportive work environment promoting inclusion and development.