General Manager

Bosselman Enterprises - Carlisle, PA

Full-time - Manager

Carlisle, PA

About the position

The General Manager is responsible for overseeing the daily operations of the location, ensuring effective management of staff, adherence to safety protocols, and maintaining financial performance. This role involves hiring, training, and evaluating team members while ensuring a professional customer experience and compliance with company policies.

Responsibilities

• Manage all aspects of the hiring process for location staff including interviewing, candidate sourcing, selection, offers, drug screening, and onboarding.
• Ensure strict adherence to and enforcement of all company safety policies and procedures to maintain a safe and compliant work environment.
• Follow all OSHA & Safety procedures set by the company policy and procedure manual.
• Complete performance evaluations on new hires after 90 days and all employees annually or as needed; conduct daily safety meetings.
• Conduct coaching and issue corrective action; approve payroll.
• Ensure all employees are trained properly and follow procedures set forth.
• Maintain cleanliness of the shop and sales floor to provide a professional customer experience.
• Maintain a profitable business unit; achieve all budgeted goals.
• Ensure team members are appropriately following the dress code policy.
• Manage product and equipment inventories and complete weekly inventory counts as required.
• Complete tire counts to ensure inventory is accurate and accounted for on a daily basis.
• Ensure service equipment is in good working condition and well maintained.
• Ensure invoices are reconciled daily and review work orders and service tickets for accuracy.
• Resolve all problems that can't be handled at a lower level (customer, personnel, mechanical).
• Complete weekly shop schedule, maintaining minimum overtime to keep labor within budget goals.
• Conduct shop training meetings monthly and communicate to keep all Team Members informed on pricing promotions and policy/procedure changes.
• Evaluate, document, and communicate any return job problems to the Corporate office.
• Update all national accounts weekly and ensure all procedure manuals are available for employees.
• Work alongside Team Members on the shop and sales floors and stay current on LMS training, ensuring Team Members complete training as assigned.
• Provide friendly and competent customer service and report for work in a timely manner when scheduled.

Requirements

• Three to five years related experience and/or training; or equivalent combination of education and experience.
• Current valid driver's license and be insurable to drive.
• Ability to get DOT, TIA, and other certifications.
• Basic keyboarding skills and understanding of computer operations.
• Must work a minimum of 50 hours per week.
• Able to work weekends, holidays, and as needed.
• Must have reliable transportation and phone.
• Must be able to communicate in English.

Nice-to-haves

• Experience in a management role within a retail or service environment.
• Familiarity with automotive service operations.

Benefits

• Paid vacation
• 401K and matching contributions
• Health, dental and vision insurance
• Short and long term disability insurance
• Life insurance
• A clearly defined path for growth
• On-demand pay with PayActiv (access to earned but not yet paid wages)