General Manager

$45,000 - $60,000/Yr

Urban Air Ahwatukee - Phoenix, AZ

Full-time - Mid Level

Phoenix, AZ

About the position

The General Manager at Urban Air Ahwatukee is responsible for providing overall leadership and direction to ensure operational excellence and a positive atmosphere for both guests and staff. This role involves motivating the team, instilling accountability, and achieving financial goals while maintaining a fun and engaging culture. The General Manager will oversee all aspects of the operation, including entertainment, food, beverage, and attractions, while also focusing on staff development and community engagement.

Responsibilities

• Hire, train, and mentor staff to develop their skills.
• Cultivate a team environment that provides exceptional customer service.
• Implement and execute all staff training programs.
• Assist in selecting and developing Area Leads and Certified Trainers.
• Lead and influence managerial staff to ensure maximum productivity.
• Ensure execution of employee recognition and incentive programs.
• Maintain a strong community presence through partnerships with local organizations.
• Maintain a safe, clean, and secure environment for guests and staff.
• Oversee all operational aspects including entertainment, food, beverage, and attractions.
• Continuously improve operational execution through attention to detail.
• Provide direction to the management team and ensure high performance from all staff members.
• Promote positive employee relations and effective delegation of duties.
• Assist franchise owners in holding managers accountable for departmental goals.
• Monitor online reviews to improve guest experiences.
• Capitalize on business opportunities by executing marketing strategies.
• Maintain fiscal responsibility for inventory control and staffing levels.
• Analyze financial reports and develop action plans to grow revenue.

Requirements

• 3+ years of experience in Facility Operations & Management required.
• Experience in hospitality (Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants).
• Intermediate computer skills in Microsoft Office (Excel, Word, PowerPoint).
• Strong communication skills, both written and verbal.
• Ability to enthusiastically interact with others and establish working relationships.
• Demonstrated ability to develop team members and achieve financial results.

Nice-to-haves

• Experience in managing a team in a fast-paced environment.
• Ability to adapt to changing business needs and team dynamics.

Benefits

• Paid training
• Health insurance
• Dental insurance
• Paid time off
• Vision insurance
• Employee discount
• Flexible schedule