General Manager

Copart - Baltimore, MD

Full-time - Mid Level

Baltimore, MD

Merchant Wholesalers, Durable Goods

About the position

The General Manager is responsible for overseeing the Planning, Organizing, Leading, and Controlling (P-O-L-C) functions of the facility. This role focuses on managing all aspects of the P-O-L-C framework to ensure the facility meets budget, revenue, and customer satisfaction standards. The General Manager will foster a customer-first environment and lead the staff to deliver innovative solutions while adhering to company policies and standards.

Responsibilities

• Partner with HR to attract, recruit, develop, and retain a diverse, high-performing team.
• Train and develop staff to meet company guidelines and expectations.
• Ensure continual, positive communication and feedback with staff, including timely delivery of annual Continuous Improvement Summaries (CIS).
• Manage the team through an innovative, creative, inspirational leadership style.
• Hold staff accountable with unbiased fairness to drive performance.
• Create a highly engaged team environment that drives execution, innovation, productivity, and future leaders.
• Maintain a high level of integrity in all interactions and decision-making.
• Proactively manage performance of managers and staff to address opportunities quickly.
• Oversee day-to-day operations of the facility, becoming a Subject Matter Expert (SME) in all process areas.
• Recruit and maintain an appropriate number of sub-haulers for logistical requirements.
• Ensure compliance with laws and regulations including county, state, EPA, OSHA, and DMV regulations.
• Disseminate knowledge throughout the location to ensure transparency on company goals and initiatives.
• Manage customer relationships with buyers, sellers, and internal customers.
• Identify knowledge and skill gaps among the team and implement remedies.
• Act as a brand ambassador for the company's mission, vision, values, and culture.
• Communicate effectively with all levels of leadership in the organization.
• Support local or non-local CAT events as needed.
• Understand and manage the assigned profit and loss statement, identifying ways to increase revenue and decrease costs.

Requirements

• Minimum of 2-3 years as a manager or relevant experience, military experience preferred.
• Proven track record of driving operational excellence and achieving corporate goals.
• Metric-driven with strong analytical skills.
• Experience supporting change initiatives and helping teams adapt positively.
• Strong communication skills with the ability to adjust tone according to the audience.
• Strong relationship-building skills.
• Strong critical thinking and problem-solving skills.
• Effective time management and task prioritization abilities.
• Strong decision-making skills, considering benefits and risks.
• Strong listening skills to actively address issues and concerns.

Nice-to-haves

• Bi-lingual skills are a plus.

Benefits

• Competitive salary
• Opportunities for professional development
• Supportive work environment with a focus on teamwork