General Manager

Roxy's Ice Cream Social - Oklahoma City, OK

Full-time - Entry Level

Oklahoma City, OK

About the position

The General Manager at Roxy's Ice Cream Social is responsible for leading a team of 40-50 scoopers to deliver an exceptional ice cream experience. This role requires a self-motivated individual with strong communication skills, organizational abilities, and a positive attitude. The General Manager will ensure the shop maintains high standards of cleanliness and customer service while fostering a collaborative team environment.

Responsibilities

• Lead and manage a team of 40-50 scoopers.
• Ensure exceptional customer service and ice cream experience.
• Maintain cleanliness and organization of the shop at all times.
• Foster a positive and collaborative team environment.
• Handle problem-solving and remain calm under pressure.
• Communicate effectively with team members and customers.

Requirements

• 1 year of experience in hospitality or customer service.
• Strong leadership and communication skills.
• Ability to multitask and stay focused during busy periods.
• Organizational skills and attention to detail.

Nice-to-haves

• Food service experience is a bonus but not required.