General Manager

Cke Restaurants Holdings - Franklin, KY

Full-time - Mid Level

Franklin, KY

Food Services and Drinking Places

About the position

The General Manager is responsible for overseeing the daily operations of the restaurant, ensuring a positive guest experience, and managing staff performance. This role involves hiring, training, and empowering employees to deliver exceptional service while maintaining financial accountability and compliance with company standards.

Responsibilities

• Models and creates an environment in which the Guest is always right; ensures a positive Guest service experience.
• Responds positively and quickly to Guest concerns.
• Hires high quality people who demonstrate and ensure consistent Guest satisfaction.
• Ensures all employees are trained and empowered to deliver total Guest satisfaction.
• Evaluates each employee's ability to maintain high levels of Guest satisfaction.
• Continuously improves the skills, knowledge and morale of all employees.
• Train, coach and provide regular performance feedback (positive and corrective).
• Makes a continuous effort to maintain a fun and enjoyable working experience in the restaurant at all times.
• Develops and executes the business plan for the restaurant, including fiscal responsibilities, manpower planning, and local marketing.
• Utilizes labor effectively to meet budget.
• Responsible for financial results.
• Executes company-wide marketing programs.
• Enforces all labor laws (federal, state and local).
• Upholds company food safety, food handling and sanitation requirements.
• Models and encourages CKE shared values.
• Is completely focused on and driven by the Guest.
• Is of high personal integrity and treats all employees with honesty, respect and dignity.
• Is performance oriented and driven; clearly communicates performance expectations, measures performance results, recognizes and rewards good performance and is intolerant of poor performance.

Requirements

• High school diploma or equivalent.
• 3 - 5 years in a management position, preferably in a restaurant setting.
• Able to work a standard 47 ½ - 50 hour work week; flexible hours necessary to manage and operate the restaurant effectively.
• Basic knowledge of computers.
• Financial/analytical aptitude including planning, budgeting, scheduling and P & L management.
• Organizational, planning and time management skills.
• Team building skills.
• Problem solving skills.
• Good verbal and written communication skills.