General Manager

$85,000 - $90,000/Yr

Bacetti - Los Angeles, CA

Full-time - Mid Level

Los Angeles, CA

11-50 employees

Food Manufacturing

About the position

The General Manager at Bacetti will lead operations at both Bacetti Trattoria and Tilda Wine Bar, ensuring exceptional guest experiences and fostering a positive work culture. This role involves strategic business development, team management, and administrative duties, all aimed at enhancing the restaurant's growth and success.

Responsibilities

• Display and foster warmth and hospitality, build rapport with guests, and ensure memorable hospitality experiences.
• Develop and implement initiatives to enhance guest satisfaction.
• Address guest feedback and concerns promptly and professionally.
• Confer with beverage and culinary management to ensure cohesive and consistent offerings.
• Manage and utilize CRM software; monitor reservations for VIPs and regulars.
• Maintain complete knowledge of our menus, wine lists, house policies, and steps of service.
• Identify opportunities for growth by enhancing guest loyalty and driving new business.
• Work with ownership to develop strategies to meet weekly and monthly sales goals.
• Analyze sales reports and labor costs; identify cost-reduction opportunities.
• Evaluate and act upon guest feedback.
• Oversee continued development of our brands, including marketing materials, social media, and potential collaborations or special events.
• Leverage existing relationships with guests, vendors, and partners.
• Act as senior manager and primary HR contact for all hourly staff members.
• Oversee team of two existing FOH managers (Service Manager and Beverage Manager); interface with BOH managers (Chef and Sous Chef).
• Participate in and/or lead weekly meetings with ownership and management.
• Assess staffing needs; interview, onboard, and train new hires.
• Fill in as needed during service when short-staffed (hosting, expo).
• Prepare weekly payroll and tip splits for hourly staff members.
• Interface with outside vendors (janitorial crew, valet service, maintenance personnel, linen service, etc.).
• Process invoices from F&B purveyors.
• Maintain POS (Toast) and reservation system (Resy).
• Evaluate, create, and/or revise SOPs and house policies.

Requirements

• Previous restaurant management experience and experience leading teams.
• Working knowledge of local and state labor laws and HR standards.
• Working knowledge of restaurant financials and operations.
• Proficient written and verbal communication skills.
• Ability to carry up to 50 lbs.

Benefits

• Health insurance with monthly premium fully paid by the company after 90 days of employment
• 12 paid vacation days per annum
• Paid sick time
• Dining discounts