General Manager

Taco Bell - Boston, MA

Full-time - Mid Level

Boston, MA

5,001-10,000 employees

Food Services and Drinking Places

About the position

The General Manager at Taco Bell is responsible for overseeing the operations of a restaurant, ensuring customer satisfaction and maximizing profits. This role involves hands-on management, training employees, and fostering a positive work culture that aligns with Taco Bell's values. The General Manager will lead the team in delivering exceptional customer experiences while managing day-to-day operations, including labor scheduling, inventory control, and compliance with health and safety standards.

Responsibilities

• Manage the overall operations of the Taco Bell restaurant to ensure customer satisfaction and profit maximization.
• Train and develop employees, providing leadership and coaching to build a capable team.
• Drive a customer-focused culture by resolving customer issues and training managers to meet service standards.
• Control day-to-day operations by scheduling labor and ordering supplies to meet restaurant needs.
• Ensure compliance with local health and safety codes and company policies.
• Analyze sales, labor, and inventory to achieve margin and sales growth targets.
• Implement corporate and local marketing programs effectively and timely.
• Monitor restaurant performance metrics and provide coaching to meet performance targets.
• Maintain equipment and facilities according to Taco Bell standards.

Requirements

• High School diploma or GED required; University Degree preferred.
• 2-4 years of operational management experience in the Quick Service Restaurant industry or retail environment.
• Basic business math and accounting skills to manage Profit & Loss.
• Strong analytical and decision-making skills.
• Excellent oral and written communication skills.
• Strong interpersonal and conflict resolution skills.
• Basic personal computer literacy.
• Passion for providing quality food, service, cleanliness, and speed standards.

Nice-to-haves

• Experience in a leadership role within the Quick Service Restaurant industry.
• Proven track record of workplace achievement in employee selection and development.

Benefits

• Opportunities for career growth and development.
• A unique culture that fosters creativity and encourages passion.
• Employee discounts on food and merchandise.