General Manager

$47,840 - $58,240/Yr

Shenango Valley Cinemas - Hermitage, PA

Full-time - Manager

Hermitage, PA

Motion Picture and Sound Recording Industries

About the position

The General Manager at Golden Star Theaters is responsible for leading a team to deliver an exceptional movie-going experience. This role involves overseeing the daily operations of a first-run movie theater, managing a diverse team, and ensuring high standards of customer service and facility maintenance.

Responsibilities

• Manage a team of 15-20 employees, including 3 assistant managers and 2-3 cleaners.
• Provide direction, coaching, and leadership to personnel, including scheduling, hiring, training, and performance reviews.
• Deliver exceptional customer service and create a comfortable, distraction-free environment.
• Maintain a clean, safe, and well-functioning facility.
• Oversee food and beverage services, manage inventories, and handle weekly movie scheduling.
• Operate and maintain digital movie projectors.
• Develop and execute movie-themed promotions.

Requirements

• Proven management/supervisory experience in customer service (3 years required).
• Positive attitude and effective leadership skills.
• Comfortable enforcing policies and regulations.
• Self-motivated with strong communication and analytical skills.
• Ability to prioritize, delegate, and meet deadlines.
• Familiarity with basic computer applications (Excel, Word, internet communications).
• Reliable transportation and willingness to work nights, weekends, and holidays.

Nice-to-haves

• High school diploma or GED (preferred).

Benefits

• Employee discount
• Health insurance
• Paid time off