Marriott International - Phoenix, AZ

posted 21 days ago

Full-time - Senior
Phoenix, AZ
1,001-5,000 employees
Accommodation

About the position

The General Manager at Aimbridge Hospitality is responsible for overseeing all operations of the SpringHill Suites by Marriott Phoenix North. This role requires a polished and well-spoken individual who can lead the management team and front-line associates while ensuring high-quality service and financial performance. The General Manager will establish priorities, lead operational initiatives, and maintain compliance with regulations and brand standards. This position is ideal for a seasoned professional with Marriott experience looking to advance their career in a dynamic and growing company.

Responsibilities

  • Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling.
  • Maintain high standards of personal appearance and grooming, including compliance with Aimbridge Hospitality dress code.
  • Comply with and ensure adherence to Aimbridge Hospitality's standards and regulations to encourage safe and efficient hotel operations.
  • Conduct daily ABR meetings focusing on prospecting and existing account calls with the Director of Sales.
  • Play a pivotal role in hotel sales efforts, including meeting clients and hosting luncheons.
  • Conduct weekly staff meetings and training sessions according to Aimbridge Hospitality's standards.
  • Meet all financial review dates and corporate directed programs in a timely fashion.
  • Hold monthly financial reviews with department managers and supervisors.
  • Ensure all department heads maintain budgeted productivity levels and Aimbridge Hospitality's standard checkbook accounting procedures.
  • Develop managers for future advancement through competency training and corporate-sponsored training programs.
  • Participate in required M.O.D. coverage as scheduled.
  • Inspect rooms regularly with the Housekeeping Manager and Property Engineer.
  • Ensure complete processing of invoices daily using the A/P process.
  • Forecast monthly the hotel's financial position by estimating revenues and expenses.
  • Prepare and conduct all management interviews and follow hiring procedures according to Aimbridge Hospitality S.O.P.'s.
  • Motivate, coach, counsel, and discipline all management personnel according to Aimbridge Hospitality S.O.P.'s.
  • Maintain a professional working relationship and promote open lines of communication with managers and employees.

Requirements

  • At least 6 years of progressive experience in a hotel or related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience.
  • Proficient in Windows operating systems, company-approved spreadsheets, and word processing.
  • Valid driver's license for the applicable state.
  • Ability to convey information and ideas clearly.
  • Ability to evaluate and select among alternative courses of action quickly and accurately.
  • Ability to work well in stressful, high-pressure situations.

Nice-to-haves

  • Experience with Marriott brand standards and operations.
  • Strong leadership and team development skills.
  • Excellent communication and interpersonal skills.

Benefits

  • 401(k) Retirement Plan
  • AD&D insurance
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Health insurance
  • Paid time off
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