General Manager

Marriott International - Phoenix, AZ

Full-time - Senior

Phoenix, AZ

1,001-5,000 employees

Accommodation

About the position

The General Manager at Aimbridge Hospitality is responsible for overseeing all operations of the SpringHill Suites by Marriott Phoenix North. This role requires a polished and well-spoken individual who can lead the management team and front-line associates while ensuring high-quality service and financial performance. The General Manager will establish priorities, lead operational initiatives, and maintain compliance with regulations and brand standards. This position is ideal for a seasoned professional with Marriott experience looking to advance their career in a dynamic and growing company.

Responsibilities

• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling.
• Maintain high standards of personal appearance and grooming, including compliance with Aimbridge Hospitality dress code.
• Comply with and ensure adherence to Aimbridge Hospitality's standards and regulations to encourage safe and efficient hotel operations.
• Conduct daily ABR meetings focusing on prospecting and existing account calls with the Director of Sales.
• Play a pivotal role in hotel sales efforts, including meeting clients and hosting luncheons.
• Conduct weekly staff meetings and training sessions according to Aimbridge Hospitality's standards.
• Meet all financial review dates and corporate directed programs in a timely fashion.
• Hold monthly financial reviews with department managers and supervisors.
• Ensure all department heads maintain budgeted productivity levels and Aimbridge Hospitality's standard checkbook accounting procedures.
• Develop managers for future advancement through competency training and corporate-sponsored training programs.
• Participate in required M.O.D. coverage as scheduled.
• Inspect rooms regularly with the Housekeeping Manager and Property Engineer.
• Ensure complete processing of invoices daily using the A/P process.
• Forecast monthly the hotel's financial position by estimating revenues and expenses.
• Prepare and conduct all management interviews and follow hiring procedures according to Aimbridge Hospitality S.O.P.'s.
• Motivate, coach, counsel, and discipline all management personnel according to Aimbridge Hospitality S.O.P.'s.
• Maintain a professional working relationship and promote open lines of communication with managers and employees.

Requirements

• At least 6 years of progressive experience in a hotel or related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience.
• Proficient in Windows operating systems, company-approved spreadsheets, and word processing.
• Valid driver's license for the applicable state.
• Ability to convey information and ideas clearly.
• Ability to evaluate and select among alternative courses of action quickly and accurately.
• Ability to work well in stressful, high-pressure situations.

Nice-to-haves

• Experience with Marriott brand standards and operations.
• Strong leadership and team development skills.
• Excellent communication and interpersonal skills.

Benefits

• 401(k) Retirement Plan
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Paid time off