General Manager

Zaxby's - Midwest City, OK

Full-time - Mid Level

Midwest City, OK

501-1,000 employees

Food Services and Drinking Places

About the position

The General Manager at Zaxby's is responsible for overseeing the daily operations of a restaurant unit, ensuring the attainment of sales and profit goals while adhering to company values and policies. This role involves managing staff, maintaining high standards of food quality and service, and executing marketing plans to enhance guest experiences.

Responsibilities

• Increase sales by providing outstanding product and service.
• Write an effective work schedule each week and post it by 5 pm on Thursday.
• Work morning, nights, and weekends, monitoring quality of food and service.
• Ensure restaurant is 100% staffed with quality Team Members.
• Ensure full implementation of new employee orientation and training programs.
• Review the performance of all Team Members, Shift Managers and Assistant Managers twice a year.
• Execute all systems daily to ensure a clean, organized restaurant, prepared to deliver quality food in a friendly environment.
• Purchase food, beverages, and supplies as needed and oversee preparation to ensure that every product served meets high standards of product quality.
• Operate in accordance with established performance, profits and operating standards as set out in the Operation Manuals.
• Supervise and motivate Team Members, Shift Managers and Assistant Managers to perform to their highest possible level of ability.
• Maintain high standards of service throughout the operational day by demonstrating leadership by example.
• Utilize all management tools to keep neat, accurate, and current records providing the historical data to plan for increased sales and profits.
• Ensure all marketing plans are executed on time and accurately to build repeat Guest visits.
• Responsible for initiating and implementing approved Local Store Marketing.
• Review income statements and progress toward goals with the District Manager.
• Take action to solve problems as necessary.
• Communicate openly and honestly with subordinates, superiors and all others about plans, progress and problems.
• Continually help develop Assistant Managers in the operation of a Zaxby's unit and prepare them for general manager responsibility.
• Provide leadership by engendering excitement, enthusiasm, positivity and commitment toward company objectives.
• Responsible for increasing sales and making a profit.
• Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description.
• Maintain a flexible schedule working at least one open, close, and mid shift per week.

Requirements

• High school diploma or GED
• 1 year of restaurant experience
• Must be 16 years of age or older
• Ability to work a minimum of 9 hours per week
• Minimum 1 year experience managing in a restaurant environment
• Minimum 1 year employment by Zaxby's
• Successfully passed all ZFL required management tests within 90 days of hire

Benefits

• Paid training
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• 401(k) matching
• Employee discount
• Flexible schedule
• Life insurance
• Referral program