GENERAL MANAGER

https:/wayup.com/sitemap.xml - Hackettstown, NJ

Full-time - Mid Level

Hackettstown, NJ

About the position

The Crunch Manager is responsible for ensuring that members receive the highest quality of service and facilities. This role involves achieving financial targets outlined in the annual budget by leading, supervising, and coordinating the activities of employees. The manager must demonstrate a strong understanding of company policies and initiatives to maintain the integrity of the Crunch brand.

Responsibilities

• Demonstrate a working knowledge of all standard operating procedures and policies that pertain to the club.
• Communicate and implement club policies and procedures to employees.
• Encourage staff to work as a team and be productive.
• Illustrate an ability to make decisions.
• Recruit and hire the highest possible caliber of staff.
• Demonstrate the ability to lead, motivate, and manage the team.
• Achieve desired sales goals and revenue goals through leadership and motivation of employees.
• Implement and support company programs and promotions to generate new sales leads.
• Ensure that the team maintains proper tracking forms and daily leads.
• Review sales-related written communication for effectiveness and accuracy.
• Ensure staff has a high level of knowledge about the club's programs, facilities, and equipment.
• Promote staff involvement in the community and neighborhood businesses.
• Lead, motivate, and manage the personal training department.
• Achieve desired personal training revenue and session production goals.
• Facilitate integration of Personal Training products into point of sale presentations.
• Coordinate and work within club support functions of Fitness, Sales and Marketing, Accounting, and IT.
• Resolve member complaints in a tactful manner following club procedures.
• Promote a professional and welcoming atmosphere for members.
• Conduct weekly detailed inspections of the club with the Maintenance Manager.
• Ensure visible maintenance items are repaired promptly and proper signage is posted.
• Track completion of opening/closing checklists and maintenance logs.
• Assist in the processing and approval of payroll.
• Establish controls of expenses and purchasing of club supplies.
• Communicate effectively by holding weekly and individual meetings with key personnel.
• Serve as a role model for employees and provide an inspirational environment.

Requirements

• 4 year college degree preferred
• 4 years management experience required
• Fitness management experience preferred
• Current Cardiopulmonary Resuscitation (CPR) required

Nice-to-haves

• Excellent written and verbal communication
• Creative management techniques
• Strong organizational skills
• Strong leadership skills
• Strong administrative skills
• Strong customer service skills
• Strong computer skills

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance