General Office Assistant 5-E7

About the position

The General Office Assistant 5-E7 position at the Department of Technology, Management and Budget (DTMB) in Lansing, Michigan, involves providing administrative support within the Office of Retirement Services. The role focuses on customer service, data entry, and maintaining records related to retirement system members. The position requires effective communication skills, organization, and a commitment to public service, with a hybrid work option allowing for both in-office and remote work.

Responsibilities

• Receive, process, and enter data from beneficiary nomination forms, address changes, and bank information changes.
• Respond to requests for member account specific information.
• Provide administrative support activities for Customer Service Management.

Requirements

• Educational level typically acquired through completion of high school.
• Two years of administrative support experience, including one year equivalent to the intermediate level.

Nice-to-haves

• Experience working in customer service.
• Familiarity with Microsoft Teams and Outlook.

Benefits

• Health, mental health, dental, and vision insurance coverage.
• Life insurance benefit of two times annual salary (up to $200,000).
• Long-term disability insurance.
• 401(k) and 457 retirement plans with state contributions.
• Vacation and sick leave policies allowing for personal days and rollover of unused sick days.
• Paid parental leave of 12 weeks after birth or adoption.
• Paid holidays including New Year's, Memorial Day, Thanksgiving, and more.
• Annual longevity bonuses for employees with five years of service.
• Flexible spending account (FSA) and health savings account (HSA) options.
• Tuition reduction programs at select colleges and universities.