General Sales Manager - Mercedes-Benz of Hampton

Mercedes-Benz Group - Hampton, VA

Full-time - Mid Level

Hampton, VA

11-50 employees

Merchant Wholesalers, Durable Goods

About the position

The General Sales Manager at Mercedes-Benz of Hampton is a leadership role focused on driving sales performance and creating exceptional client experiences in a luxury automotive environment. This position requires a strong leader with extensive experience in luxury automotive sales management, responsible for mentoring the sales team, strategic planning, and achieving profit goals while ensuring adherence to the high standards of the Mercedes-Benz brand.

Responsibilities

• Lead, mentor, and motivate sales staff to achieve individual and team sales goals.
• Collaborate with General Manager to assess and establish optimal staffing levels.
• Ensure new hires meet high standards through careful screening and selection processes.
• Foster a positive work environment by maintaining high morale and low turnover.
• Support employee development, address concerns and issues promptly, and recognize outstanding performance to encourage internal promotions and overall team satisfaction.
• Conduct regular training sessions to enhance the team's product knowledge, customer service skills, and sales techniques.
• Develop and implement strategic initiatives to drive sales growth and maximize profitability within the sales department.
• Monitor market trends and competitor activities to identify opportunities for growth and innovation.
• Ensure a cohesive and premium brand experience across all key customer touchpoints, including online platforms, and f&I interactions.
• Identify opportunities to enhance the luxury experience for clients through exclusive events, partnerships, and personalized services.
• Oversee client relationship management processes to ensure a high level of customer satisfaction and retention.
• Ensure the dealership environment reflects the high standards of the Mercedes-Benz brand, creating a welcoming and luxurious atmosphere for customers.
• Implement and uphold strict adherence to all sales processes and protocols to maintain dealership standards and compliance.
• Oversee the utilization of CRM system to optimize customer relationship management and improve sales efficiency.
• Effectively manage new & used car inventory, turnover, days' supply, and stocking levels for each Mercedes-Benz model to maximize profitability.
• Analyze sales data and performance metrics to identify areas for improvement and implement corrective actions as needed.
• Generate reports and presentations to communicate sales performance insights to senior leadership.

Requirements

• Minimum 5-7 years of experience in luxury dealership management experience.
• Bachelor's degree in Business Administration, Marketing, or a related field preferred.
• Proven experience in automotive sales management - with a focus on luxury brands.
• Strong leadership and team-building skills, with a track record of motivating and developing high-performing teams.
• Results-driven mindset with a demonstrated ability to achieve and exceed sales targets and KPIs.
• Strong communication skills, with the ability to engage and build rapport with high-end clientele.
• Excellent negotiation and interpersonal skills.
• Team player with a positive, collaborative spirit.
• Professional appearance and demeanor, reflecting the prestige of the Mercedes-Benz brand.
• Impressive work ethic, with a commitment to excellence and continuous improvement.
• Ability to work in a fast-paced, dynamic environment and adapt to changing market conditions.
• Familiarity with CRM systems and data-driven decision-making.
• Flexible - available to work weekends, evenings, nights, and holidays as needed.
• Valid United States-issued driver's license.

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Sick and Vacation Time
• Paid Holidays
• Voluntary Benefits Include: Critical Illness, Hospital Indemnity and Accident Insurance
• Employee Discounts and Perks Program
• Employee Wellness Subsidy
• Tuition Assistance Program (Selected Dealerships)