Massage Envy - Williamsburg, VA

posted 5 days ago

Full-time - Manager
Williamsburg, VA
Personal and Laundry Services

About the position

The General Sales Manager at Massage Envy is a leadership role focused on driving sales and customer service excellence. This position involves mentoring and motivating a team to achieve sales goals while fostering a positive workplace culture. The manager will play a crucial role in establishing relationships with clients, promoting membership in the Wellness Program, and ensuring outstanding customer service.

Responsibilities

  • Motivate and coach sales associates to meet sales bonus goals.
  • Establish relationships with members and guests to grow and retain a client base.
  • Enroll new guests into the Wellness Program and explain its benefits.
  • Provide outstanding customer service by greeting clients, scheduling services, and addressing questions and concerns.
  • Educate clients on the benefits of regular body care and promote new services.
  • Uphold the Massage Envy core values of optimism, gratitude, excellence, consistency, and empathy.

Requirements

  • Reliable and dependable team-player.
  • Ability to train and coach sales associates.
  • Good math, cash handling, and computer skills.
  • Goal driven and self-motivated to meet sales goals.
  • Ability to think critically, juggle multiple tasks, and set priorities.
  • Outstanding customer service and problem-solving skills.

Benefits

  • Employer-paid healthcare
  • Reduced cost on services and retail products
  • Performance-based commissions on top of base pay
  • Training to help grow and refine sales and customer service skills
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