General Sales Manager

Massage Envy - Williamsburg, VA

Full-time - Manager

Williamsburg, VA

Personal and Laundry Services

About the position

The General Sales Manager at Massage Envy is a leadership role focused on driving sales and customer service excellence. This position involves mentoring and motivating a team to achieve sales goals while fostering a positive workplace culture. The manager will play a crucial role in establishing relationships with clients, promoting membership in the Wellness Program, and ensuring outstanding customer service.

Responsibilities

• Motivate and coach sales associates to meet sales bonus goals.
• Establish relationships with members and guests to grow and retain a client base.
• Enroll new guests into the Wellness Program and explain its benefits.
• Provide outstanding customer service by greeting clients, scheduling services, and addressing questions and concerns.
• Educate clients on the benefits of regular body care and promote new services.
• Uphold the Massage Envy core values of optimism, gratitude, excellence, consistency, and empathy.

Requirements

• Reliable and dependable team-player.
• Ability to train and coach sales associates.
• Good math, cash handling, and computer skills.
• Goal driven and self-motivated to meet sales goals.
• Ability to think critically, juggle multiple tasks, and set priorities.
• Outstanding customer service and problem-solving skills.

Benefits

• Employer-paid healthcare
• Reduced cost on services and retail products
• Performance-based commissions on top of base pay
• Training to help grow and refine sales and customer service skills