MFA Oil - Shawnee, KS
posted 2 months ago
Big O General Service Technicians play a crucial role in ensuring that the store's products and services are delivered accurately and in a timely manner. This position involves a variety of service and installation activities that are essential for maintaining customer satisfaction and operational efficiency. Technicians are responsible for performing oil changes, lubricating vehicles, and managing tire installations, rotations, and balances. They must also check and fill various fluids, replace filters, and ensure that all vehicle lights are functioning properly. The role requires a commitment to safety and quality, as technicians must handle hazardous materials and operate vehicles with both automatic and manual transmissions. In addition to technical skills, General Service Technicians are expected to provide exceptional customer service. This includes greeting customers courteously, promoting sales by explaining the benefits of services and products, and ensuring that all sales duties are performed in accordance with company policies. Technicians must maintain the store's appearance, both internally and externally, to meet Big O Tires' standards. They are also responsible for keeping the work area clean and organized, which includes cleaning tools and equipment and stocking shelves as needed. Training is an important aspect of this position, as technicians are required to complete daily training sessions and assist in the training of new employees. They must also communicate effectively with supervisors regarding any maintenance issues or concerns that arise during their shifts. Overall, the role of a General Service Technician is dynamic and requires a blend of technical expertise, customer service skills, and a commitment to teamwork and safety.