General Service Technician

$31,220 - $38,160/Yr

MFA Oil - Shawnee, KS

Full-time - Entry Level

Shawnee, KS

Repair and Maintenance

About the position

Big O General Service Technicians play a crucial role in ensuring that the store's products and services are delivered accurately and in a timely manner. This position involves a variety of service and installation activities that are essential for maintaining customer satisfaction and operational efficiency. Technicians are responsible for performing oil changes, lubricating vehicles, and managing tire installations, rotations, and balances. They must also check and fill various fluids, replace filters, and ensure that all vehicle lights are functioning properly. The role requires a commitment to safety and quality, as technicians must handle hazardous materials and operate vehicles with both automatic and manual transmissions. In addition to technical skills, General Service Technicians are expected to provide exceptional customer service. This includes greeting customers courteously, promoting sales by explaining the benefits of services and products, and ensuring that all sales duties are performed in accordance with company policies. Technicians must maintain the store's appearance, both internally and externally, to meet Big O Tires' standards. They are also responsible for keeping the work area clean and organized, which includes cleaning tools and equipment and stocking shelves as needed. Training is an important aspect of this position, as technicians are required to complete daily training sessions and assist in the training of new employees. They must also communicate effectively with supervisors regarding any maintenance issues or concerns that arise during their shifts. Overall, the role of a General Service Technician is dynamic and requires a blend of technical expertise, customer service skills, and a commitment to teamwork and safety.

Responsibilities

• Drain oil and change oil filter; lubricate vehicles; install, rotate and balance tires and properly torque wheels; check and fill various fluids; check and replace various filters and lights
• Unload tires and other merchandise and supplies from transport trucks and warehouse deliveries
• Inspect disposed tires for adjustment and properly store or dispose of tires
• Clean facilities, tools, and equipment and stock shelves
• Consistently and courteously greet and thank each customer and provide fast and friendly customer service
• Promote sales through explaining benefits of service and products to customers
• Perform all necessary sales duties per company policy and procedure; including, but not limited to proper pricing, knowledge and implementation of promotions and sales, suggestive selling, proper vendor check-in, stocking merchandise
• Maintain internal and external store appearance to comply with Big O Tires standards
• Safely operate customer vehicles with automatic and manual transmissions, moving vehicles as needed to, and away from, service areas
• Timely complete daily Today's Class Technician and other required training
• Follow posted work schedule and adhere to proper clocking procedures to accurately reflect hours worked
• Keep supervisor informed of any maintenance problems and/or any issues that need attention
• Assist in the proper training of new employees as needed

Requirements

• 17 years of age (with parental consent) or older
• Ability to learn new concepts and use technical materials
• Ability to consistently operate a computer and other office productivity machinery
• Ability to safely operate automatic and manual transmission vehicles
• Ability to exchange accurate information with customers
• Ability and willingness to work with hazardous materials
• Ability to consistently work in outdoor weather conditions
• Ability and willingness to comply with Personal Protection Equipment (PPE) regulations
• Vision, hearing, speech, and the ability to detect odors
• Ability to move and position self to move and retrieve product and supplies from shelves, under counters, or stacks of inventory weighing up to 75 pounds
• Availability to work holidays, weekends, and after regular business hours as needed
• Ability to speak, read, write, and understand the English language to communicate accurately and effectively with customers, coworkers, and supervisors
• Ability to meet company requirements including successful pre-employment screenings
• Legal authorization to work in the United States of America
• Ability to obtain Current Motor Vehicle Inspection within 6 months of eligibility (for Missouri based stores)

Nice-to-haves

• High school diploma or GED equivalent
• Strong verbal communication skills
• Valid driver's license
• Ability to work both independently and in a team environment
• Ability to work at a fast pace
• Sales abilities

Benefits

• Competitive wages
• Paid time off and paid company holidays
• Profit sharing and/or performance incentives
• 401(k) plan with a company match
• Health benefits including medical, dental, vision, life insurance, and short- and long-term disability