General Service Technician

$31,200 - $41,600/Yr

Monro Auto Service and Tire Centers - Camden, DE

Full-time - Entry Level

Camden, DE

1,001-5,000 employees

Repair and Maintenance

About the position

The General Service Technician role at Monro, Inc. is a full-time or part-time hourly position responsible for performing basic vehicle repair and maintenance services. The technician is expected to deliver exceptional service to guests by effectively communicating vehicle issues and proposed solutions while adhering to company standards and manufacturer specifications. This role is crucial in ensuring guest satisfaction and maintaining the quality of service provided by Monro.

Responsibilities

• Accurately perform basic vehicle services and repairs effectively and efficiently in accordance with Monro standards of operation.
• Perform tire services including wheel removal, balancing, patch/plug repairs, changing, mounting, installation, and TPMS service and repair.
• Conduct vehicle services such as lubrications, oil changes, basic maintenance (e.g., bulb, wiper blade, and filter replacements), battery testing, and installations.
• Complete Monro's Courtesy Inspection process on every guest vehicle, identifying, documenting, and communicating additional needed services and repairs.
• Assist in inventory management, including pulling tires and parts, unloading, and stocking inventory.
• Maintain the store in excellent condition, ensuring cleanliness and readiness for guests.
• Perform services in accordance with Monro's safety standards, including Wheel Torque and Oil safety compliance procedures.
• Test drive vehicles following Monro's Road Test policy, observing local traffic and safety laws.
• Adhere to company policies, governmental standards, and safety protocols.
• Maintain technical knowledge and capabilities through timely completion of Monro University training courses and modules.
• Operate and maintain all equipment safely according to Monro and manufacturer guidelines.
• Perform other duties as assigned.

Requirements

• High School Diploma or equivalent is preferred.
• Automotive training including basic car maintenance and repair or equivalent experience.
• Must possess a current valid driver's license and have a satisfactory Motor Vehicle Report (MVR).
• Required to own a basic set of tools or participate in Monro's tool purchase program.
• Ability to take initiative in identifying problems and recommending solutions.
• Strong customer service skills.
• Strong verbal and written communication skills.

Benefits

• Health Insurance
• Dental Insurance
• 401K Retirement Plan with Company Match
• Paid vacation
• Paid Holidays
• Employee Discounts
• Career development