General Stoe Manager- Mobil

Global Montello Group Corp. - Plainville, MA

Full-time - Mid Level

Plainville, MA

Gasoline Stations and Fuel Dealers

About the position

The General Manager is responsible for overseeing the daily operations of the store, ensuring adherence to company policies, maximizing profitability, and maintaining high standards of customer service and store appearance. This role involves direct supervision of staff, managing expenses, and fostering a positive shopping experience for guests. The General Manager plays a crucial role in leading a high-performing team and implementing strategies for operational efficiency and guest satisfaction.

Responsibilities

• Maximize store profitability by managing controllable expenses and optimizing revenue streams.
• Directly supervise and develop a high-performing team.
• Ensure guest and associate satisfaction while exceeding brand standards.
• Respond to guest complaints and solicit feedback to improve service.
• Manage staffing to meet the demands of a 24/7 business.
• Conduct management training and oversee associate training for skill proficiency and safety.
• Create an inclusive store atmosphere that values diversity and mutual respect.
• Monitor and assess individual performance, providing feedback and coaching as needed.
• Ensure compliance with safety standards and company policies.
• Lead change initiatives and educate associates on their importance.
• Analyze financial reports to manage store profitability and inventory effectively.
• Build relationships with community partners to enhance store visibility and support.

Requirements

• Leadership experience in a fast-paced retail, food service, or fuel environment.
• Experience in selecting, training, and managing staff.
• Proven ability to coach and develop team members.
• Strong organizational skills and attention to detail.
• Ability to analyze trends and apply a systems thinking approach to complex issues.
• Physical ability to perform repetitive tasks and lift up to 50 lbs.

Nice-to-haves

• Experience with labor allocation and sales building.
• Familiarity with cash management procedures and financial reporting.

Benefits

• Competitive salary with opportunities for growth.
• Health, dental, vision, and life insurance.
• 401k plan with matching contributions.
• Tuition reimbursement after 6 months of service.
• Paid volunteer time-off for community service.