General Store Manager

$64,480 - $72,500/Yr

Acuity Eye Group - Palm Desert, CA

Full-time - Mid Level

Palm Desert, CA

About the position

The General Store Manager is responsible for overseeing all aspects of an Acuity Optical retail store, ensuring efficient daily operations, achieving sales and profit objectives, and maintaining high levels of customer service. This role involves staff management, budgetary controls, inventory management, and implementing effective sales strategies to meet or exceed sales targets.

Responsibilities

• Manage and drive all aspects of Acuity Optical P&L.
• Achieve sales and profit objectives, monitor sales analytics, and extract knowledge from the data.
• Motivate and lead the optical team, holding them accountable for results.
• Assemble & develop a high-performing optical team by recruiting & hiring top talent and developing the team.
• Provide direction and supervision to the team; ensure all store employees achieve and maintain the highest level of customer service.
• Oversee sales performance at the retail store location by implementing effective sales strategies & ensuring sales targets are met/exceeded consistently.
• Ensure store promotions, advertising, and visual merchandising are in place and all employees and providers are aware of current promotions.
• Monitor and analyze key performance indicators (KPIs) to maximize sales results.
• Drive retail store performance & effectiveness by translating analytics into actions & sustainable results.
• Ensure target sales productivity thresholds are delivered by monitoring appropriate levels of labor at the retail store level.
• Proactively identify changes in competitive pressures & customer shifts to develop and modify strategies and tactics.
• Provide daily, weekly and monthly statistics to the corporate office.
• Establish effective relationships & collaborations with other departments (Marketing, Finance, Customer Service, HR, etc.) to address key business issues & opportunities.
• Grow and retain talent, hiring the best for business needs, and improving how they are trained and developed.
• Develop, document, and maintain standard operational procedures, checklists, and process flows for related projects and help drive the change management related to the projects or initiatives.
• Maintain an appropriate professional appearance and demeanor in accordance with Company policies.
• Keep commitments and keep direct supervisor informed of work progress, timetables, and issues.
• Maintain strict compliance with State, Federal and other regulations (e.g., OSHA, WC, HIPAA, ADA, FEHA, DOL, HR policies and practices).
• Other duties as assigned by management.

Requirements

• Associate's Degree; minimum 4 years of related work experience in a retail and customer service environment, including staff management experience; or an equivalent combination of both education and work experience.
• Ability to work a flexible schedule and hours necessary to open and/or close retail store, including weekends, nights, weekends and holidays.

Nice-to-haves

• Bachelor's Degree; prior experience in the optical industry or other retail healthcare management experience.
• Certified Dispensing Optician (preferred)

Benefits

• Competitive salary range of $64,480 - $72,500 per year.
• Full-time employment with opportunities for career advancement.