General Store Manager

Dairy Queen - Wade, NC

Full-time - Mid Level

Wade, NC

1-10 employees

Food Services and Drinking Places

About the position

The General Store Manager at Dairy Queen is responsible for overseeing the daily operations of the restaurant, ensuring exceptional customer service, and managing the dining room and kitchen functions. This role involves leading a team, optimizing sales and profits, and maintaining a positive environment for both fans and team members. The manager will also focus on professional development and creating memorable experiences for customers.

Responsibilities

• Manage dining room and kitchen functions to ensure excellent fan experience.
• Hire, train, coach, and develop the store management team and hourly crew members.
• Develop the restaurant's business plan and manage profit & loss to optimize sales and profit.
• Ensure compliance with Dairy Queen brand standards, including inventory and cash controls.
• Create and maintain a positive, safe, clean, and inviting environment for fans and team members.
• Role model and enforce safe food handling practices as a top training priority.
• Attract new fans and increase restaurant sales through marketing promotions and community relations programs.
• Calmly resolve fan concerns and embrace Dairy Queen's service recovery standards.
• Exhibit a genuine passion for excellence in all aspects of performance.

Requirements

• Minimum 3-5 years of restaurant management experience, preferably in quick service restaurants.
• High School diploma or equivalent.
• Strong hospitality and customer service skills.
• Proven track record of effectively managing COGS and labor.
• Strong knowledge of safe food handling practices; must be ServSafe certifiable.
• Excellent track record of coaching and developing employees.
• Ability to work well under pressure while maintaining a positive attitude.
• Comfortable standing for entire shift and able to lift 50 pounds.
• Highly organized and detail-oriented, capable of overseeing multiple areas in a fast-paced environment.

Nice-to-haves

• Experience in developing and implementing marketing promotions.
• Ability to evaluate local competitors and track changing consumer demands.

Benefits

• Opportunities for professional development and career growth.
• A fun and rewarding work environment.