General Store Manager

$68,000 - $72,000/Yr

Red Door Escape Room - Las Vegas, NV

Full-time - Mid Level

Las Vegas, NV

11-50 employees

Amusement, Gambling, and Recreation Industries

About the position

The General Store Manager at Red Door Escape Room is a pivotal role responsible for leading a team to deliver exceptional guest experiences in a fast-paced entertainment environment. This position involves overseeing all aspects of location operations, including staff management, puzzle maintenance, and ensuring the use of cutting-edge technology. The ideal candidate will thrive in a dynamic setting and have a passion for creating memorable experiences for guests.

Responsibilities

• Manage daily operations and lead your team to ensure the ultimate guest experience
• Delegate responsibilities and organize staff schedules to maximize efficiency
• Build and develop a high-performing team, fostering collaboration and engagement
• Oversee recruitment, training, performance management, and staff retention
• Maintain operational excellence through implementation of policies and procedures
• Ensure the location stays at the cutting edge of escape room design and technology
• Proactively track and report on performance metrics to meet business goals
• Foster a positive team culture and maintain a strong, energetic work environment
• Stay informed on industry trends and integrate them into location strategies
• Take on various branch responsibilities including marketing, sales, and customer service

Requirements

• 2-4 years of management or leadership experience, preferably in a business or entertainment setting
• Proficient in learning new software applications and tools
• Strong communication and interpersonal skills, with the ability to inspire and lead
• Excellent organizational and leadership capabilities
• Ability to identify and attract talent, as well as train and develop staff
• Analytical mindset with experience in data analysis, financial reporting, and budgeting
• Proven ability to promote and grow the business, including securing corporate bookings

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance