Allevia Technology - Maryville, TN
posted about 1 month ago
Full-time - Entry Level
Onsite - Maryville, TN
Repair and Maintenance
About the position
The General Support representative role is designed for individuals passionate about technology and helping others, providing an entry point into the IT world. This position involves supporting a diverse range of clients by addressing their technical issues and requests, ensuring excellent service delivery through effective communication and documentation. The role is remote-based with on-site support in the Knoxville area, emphasizing a friendly and efficient approach to tech support.
Responsibilities
- Ensure that the client's needs are understood and addressed
- Start tickets for phone/email/chat/walk-in clients
- Get all the relevant information from the client
- Clearly document issues and requests
- Work with the client to identify the specific device having the problem
- Troubleshoot technical issues and escalate appropriately as needed
- Schedule callbacks
- Assist with hardware bench work
Requirements
- Passion for technology and helping people
- Ability to learn technical concepts and troubleshoot issues
- Strong communication skills
- Attention to detail in documenting issues and requests
Nice-to-haves
- Previous experience in IT support or customer service
- Familiarity with various technical setups and configurations
Benefits
- Remote work flexibility
- Supportive team environment
- Opportunities for learning and growth in IT
