Genesys API Developer

$86,900 - $168,900/Yr

CGI - Pittsburgh, PA

Full-time - Senior

Pittsburgh, PA

Professional, Scientific, and Technical Services

About the position

The Genesys API Developer position at CGI Group, Inc. is a hybrid role based in Pittsburgh, PA, with options for Dallas, TX, and Cleveland, OH. The developer will be responsible for designing, developing, and maintaining APIs to enhance the functionality of Genesys software applications. This role involves collaboration with cross-functional teams to ensure seamless integration and optimal performance of APIs, making it crucial for the candidate to have a strong background in API development and cloud architecture.

Responsibilities

• Design, develop, and implement high-quality APIs that meet business requirements.
• Collaborate with software architects to define API specifications and standards.
• Integrate APIs with existing systems and third-party services.
• Conduct thorough testing to identify and address potential issues, ensuring reliability and scalability of APIs.
• Create comprehensive documentation for APIs, including technical specifications, usage guides, and troubleshooting procedures.
• Work closely with cross-functional teams, including front-end and back-end developers, to ensure seamless integration of APIs.
• Collaborate with product managers to understand and implement feature requests.
• Identify and address performance bottlenecks in API code to ensure optimal speed and efficiency.
• Implement security best practices to safeguard APIs against potential vulnerabilities.
• Utilize version control systems to manage and track changes to API code.
• Provide technical support and troubleshooting for API-related issues.

Requirements

• 5+ years of experience as a Java developer.
• 2+ years of experience with Spring and microservices.
• Proven experience as an API Developer or similar role.
• Solid understanding of RESTful and SOAP APIs.
• Experience with API security protocols and best practices.
• Strong experience in writing and maintaining unit tests.
• Experience with GIT version control.
• Experience with Jenkins and Pipelines.
• Ability to troubleshoot issues independently.
• Very strong verbal and written communication skills.

Nice-to-haves

• Familiarity/experience with call center technology.
• Experience with Genesys Cloud Architect.
• Experience building Genesys call flows and data actions that include integrations with external APIs/systems.
• Strong aptitude for learning on the fly and embracing new technologies.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Pet insurance
• 401(k) Plan and Profit Participation for eligible members
• Generous holidays, vacation, and sick leave plans
• Comprehensive insurance plans including life and disability coverage
• Back-up child care
• Member Assistance Program
• 529 college savings program
• Personal financial management tool
• Lifestyle management programs