Genesys API Developer

$86,900 - $168,900/Yr

Cgi Technologies And Solutions - Pittsburgh, PA

Full-time - Mid Level

Pittsburgh, PA

Professional, Scientific, and Technical Services

About the position

The Genesys API Developer position is a hybrid role focused on designing, developing, and maintaining APIs for a leading banking client. The developer will work collaboratively with cross-functional teams to ensure seamless integration and optimal performance of the Genesys software application. This role requires a strong background in API development, particularly within the context of call center technology and Genesys systems.

Responsibilities

• Design, develop, and implement high-quality APIs that meet business requirements.
• Collaborate with software architects to define API specifications and standards.
• Integrate APIs with existing systems and third-party services.
• Conduct thorough testing to identify and address potential issues, ensuring reliability and scalability of APIs.
• Create comprehensive documentation for APIs, including technical specifications, usage guides, and troubleshooting procedures.
• Work closely with cross-functional teams, including front-end and back-end developers, to ensure seamless integration of APIs.
• Collaborate with product managers to understand and implement feature requests.
• Identify and address performance bottlenecks in API code to ensure optimal speed and efficiency.
• Implement security best practices to safeguard APIs against potential vulnerabilities.
• Utilize version control systems to manage and track changes to API code.
• Provide technical support and troubleshooting for API-related issues.
• Collaborate with support teams to resolve customer-reported problems related to APIs.

Requirements

• Familiarity/experience with call center technology.
• Experience with Genesys Cloud Architect.
• Experience building Genesys call flows and data actions that include integrations with external APIs/systems.
• Experience in microservices development/integration.
• Proven experience as an API Developer or similar role.
• Solid understanding of RESTful and SOAP APIs.
• Experience with API security protocols and best practices.
• 5+ years' experience as a Java developer.
• 2+ years' experience with Spring and microservices.
• Strong aptitude for learning on the fly and embracing new technologies.
• Experience with Microservices development.
• Strong experience in writing and maintaining unit tests.
• Experience with GIT version control.
• Experience with Jenkins and Pipelines.
• Ability to troubleshoot issues independently.
• Ability to collaborate with others.
• Very strong verbal and written communication skills.

Benefits

• Competitive base salaries
• Eligibility to participate in an attractive Share Purchase Plan (SPP)
• 401(k) Plan and Profit Participation
• Generous holidays, vacation, and sick leave plans
• Comprehensive insurance plans including medical, dental, vision, life, and disability
• Back-up child care
• Pet insurance
• Member Assistance Program
• 529 college savings program
• Personal financial management tool
• Lifestyle management programs