Genesys API Developer

$86,900 - $168,900/Yr

Cgi Technologies And Solutions - Pittsburgh, PA

Full-time - Mid Level

Pittsburgh, PA

Professional, Scientific, and Technical Services

About the position

The Genesys API Developer position is a hybrid role focused on designing, developing, and maintaining APIs for a leading banking client. The developer will work closely with cross-functional teams to ensure seamless integration and optimal performance of the Genesys software application. This role requires collaboration with software architects and product managers to meet business requirements and enhance functionality.

Responsibilities

• Design, develop, and implement high-quality APIs that meet business requirements.
• Collaborate with software architects to define API specifications and standards.
• Integrate APIs with existing systems and third-party services.
• Conduct thorough testing to identify and address potential issues, ensuring reliability and scalability of APIs.
• Create comprehensive documentation for APIs, including technical specifications, usage guides, and troubleshooting procedures.
• Work closely with cross-functional teams, including front-end and back-end developers, to ensure seamless integration of APIs.
• Identify and address performance bottlenecks in API code to ensure optimal speed and efficiency.
• Implement security best practices to safeguard APIs against potential vulnerabilities.
• Utilize version control systems to manage and track changes to API code.
• Provide technical support and troubleshooting for API-related issues.

Requirements

• Familiarity/experience with call center technology.
• Experience with Genesys Cloud Architect.
• Experience building Genesys call flows and data actions that include integrations with external APIs/systems.
• Experience in microservices development/integration.
• Proven experience as an API Developer or similar role.
• Solid understanding of RESTful and SOAP APIs.
• Experience with API security protocols and best practices.
• 5+ years' experience as Java developer.
• 2+ years' experience with Spring and microservices.
• Strong aptitude for learning on the fly and embracing new technologies.
• Experience with Microservices development.
• Strong experience in writing and maintaining unit tests.
• Experience with GIT version control.
• Experience with Jenkins and Pipelines.
• Ability to troubleshoot issues independently.
• Ability to collaborate with others.
• Very strong verbal and written communication skills.

Benefits

• Competitive base salaries
• Eligibility to participate in an attractive Share Purchase Plan (SPP)
• 401(k) Plan and Profit Participation
• Generous holidays, vacation, and sick leave plans
• Comprehensive insurance plans including medical, dental, vision, life, and disability
• Back-up child care
• Pet insurance
• Member Assistance Program
• 529 college savings program
• Personal financial management tool
• Lifestyle management programs