Genesys Cloud Developer IVR Developer

The Accuro Group - Alpharetta, GA

Full-time - Mid Level

Alpharetta, GA

Administrative and Support Services

About the position

The Genesys Cloud Developer role focuses on designing and implementing cloud-based contact center solutions using the Genesys Cloud platform. The position requires extensive experience in developing Interactive Voice Response (IVR) systems and working with various Genesys applications and integrations.

Responsibilities

• Design and implement cloud-based contact center solutions using the Genesys Cloud platform.
• Develop IVR systems using C#/Java.
• Work with Genesys Composer and Interaction Routing and Designer (IRD).
• Utilize Interaction Workspace (IW) for application development.
• Identify opportunities to automate and streamline solutions where applicable.

Requirements

• 8-10+ years of experience in software development, specifically with Genesys Engage and CTI Genesys.
• 5+ years of experience as a Genesys developer.
• 4+ years of experience working with Genesys Cloud objects and Architect flows.
• Experience with CI/CD processes.
• Strong knowledge of Core Java and Genesys Inbound Voice.

Nice-to-haves

• Experience with cloud-based solutions and contact center applications.
• Familiarity with automation tools and techniques.

Benefits

• Long-term contract opportunity.