Genesys Cloud Developer (NO C2C)

Xlysi - Alpharetta, GA

Full-time - Senior

Alpharetta, GA

Professional, Scientific, and Technical Services

About the position

The Genesys Cloud Developer role involves designing and implementing cloud-based contact center solutions using Genesys Cloud technology. The position requires a strong technical background in cloud infrastructure, IVR development, and Genesys Composer, with a focus on enhancing customer interactions and optimizing call routing processes.

Responsibilities

• Architect and implement robust cloud-based contact center solutions using Genesys Cloud.
• Develop interactive voice response (IVR) systems using C# or Java.
• Utilize Genesys Composer to create and customize workflows and routing rules.
• Configure Interaction Routing and Designer (IRD) for optimized call routing.
• Customize Interaction Workspace (IW) for efficient agent interaction handling.
• Demonstrate understanding of Genesys Cloud objects and Architect flows for scalable solutions.
• Identify opportunities to automate or streamline processes within the contact center.

Requirements

• 5+ years of hands-on experience with Genesys development tools and technologies.
• Strong programming skills in C# or Java.
• Solid understanding of REST APIs, Salesforce, and Genesys On-prem systems.
• Experience with Microsoft SQL Server and data table configurations within Genesys Cloud.
• Familiarity with CI/CD pipelines for software development and deployment.
• Excellent problem-solving skills to analyze and implement effective solutions.
• Strong verbal and written communication skills.

Nice-to-haves

• Experience with contact center applications and integrations.
• Knowledge of Genesys Cloud Platform as a Service (PaaS) components.
• Experience with cloud-based infrastructure and deployment methodologies.