Genesys Cloud Developer - Project Employee

$197,600 - $197,600/Yr

Slalom Consulting - Atlanta, GA

Full-time - Senior

Atlanta, GA

10,001+ employees

Professional, Scientific, and Technical Services

About the position

The Genesys Cloud Developer role at Slalom Consulting is a project-based position focused on designing and developing contact center solutions using Genesys Cloud technology. The developer will work on various projects, including voice bot development and integration services, while collaborating with a global technology team to enhance customer transformation through innovative digital solutions.

Responsibilities

• Design and develop using Sub-Routines and Common Modules
• Create Voice Bots utilizing TTS voice capabilities
• Enable multiple foreign languages in call flows
• Leverage Data Tables/Data Actions as part of call flow development
• Support and develop integration services for Epic, Salesforce, and ServiceNow
• Develop call authentication functionality
• Implement self-service capabilities
• Debug code and resolve issues quickly
• Conduct exception development and testing
• Perform unit testing
• Design and configure the Genesys Platform including Organizations, Business Units, Call Transfers/Conferencing, Dial Plan, and Fraud Protection

Requirements

• Minimum of 5 years of experience in implementing and supporting contact center solutions
• Strong experience in object-oriented programming and Modular Code Development using Genesys Cloud IVR
• Experience in Agile/Scrum Software Development Life Cycle of IVR Development & Testing
• Ability to set up Proof of Concept (PoC) and full production rollout of features within Genesys Cloud Platform
• Excellent problem-solving skills and ability to troubleshoot complex technical issues
• Effective communication skills to articulate technical concepts to both technical and non-technical audiences

Benefits

• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Parental leave
• Vision insurance
• 401(k) matching
• Pet insurance