Genesys Cloud Developer

Fynbosys - Alpharetta, GA

Full-time

Alpharetta, GA

Professional, Scientific, and Technical Services

About the position

The Genesys Cloud Developer role focuses on supporting the IVR/Routing Cloud Transformation initiative within a Contact Center environment. The successful candidate will leverage their extensive experience in designing and implementing IVR call flows and service integrations across various business lines, including mortgage, banking, and brokerage. This position requires a blend of technical and design skills to translate Voice UI/UX designs into functional code/configuration, ensuring a seamless customer experience in the IVR space.

Responsibilities

• Translate Voice UI/UX design wireframes into actual code/configuration.
• Bridge the gap between design and technical implementation, defining IVR customer experience.
• Work closely with tech and business leadership as well as agile team members throughout the development lifecycle.
• Manage multiple development projects simultaneously.

Requirements

• At least 4 years of relevant experience in IVR and routing design and development.
• Hands-on experience with Genesys IVR and routing design using Genesys Composer.
• Good understanding of CTI, contact center architecture, and Genesys Framework.
• Thorough understanding of call back technologies, preferably with virtual hold solutions.
• Experience designing Business Continuity/Disaster Recovery architecture.
• Excellent communication, listening, influencing, and negotiation skills.
• Ability to develop and foster relationships with resources outside of direct control.
• Bachelor's or Master's Degree in Computer Science, Information Systems, or a related field.

Nice-to-haves

• Experience with OMNI channel integration: Email, SMS, Social, Chat, Chatbot.
• Knowledge of Genesys PureCloud Contact Center Cloud as a Service.