Genius (South Shore R110)

Apple - Braintree, MA

Full-time

Braintree, MA

Computer and Electronic Product Manufacturing

About the position

The Genius position at Apple involves providing exceptional technical support and advice to customers. The role focuses on diagnosing product issues, offering solutions, and ensuring customer satisfaction through effective communication and empathy. Geniuses are expected to manage multiple customer interactions while maintaining a high level of service and professionalism.

Responsibilities

• Provide insightful advice and hands-on technical support to Apple customers.
• Quickly diagnose product issues on the spot.
• Explain situations with patience and empathy to customers.
• Determine whether repairs can be done or a replacement is needed.
• Offer solutions to quickly get users up and running again.
• Manage multiple customer interactions while being conscious of their time demands.
• Fulfill Apple's service commitment with style, speed, and skill.
• Earn the trust of customers and coworkers by offering guidance and knowledge.

Requirements

• Strong technical knowledge of Apple products and services.
• Excellent communication skills, both verbal and written.
• Ability to diagnose and troubleshoot product issues effectively.
• Empathy and patience in dealing with customer concerns.
• Ability to manage multiple tasks and prioritize effectively.

Nice-to-haves

• Experience in customer service or technical support roles.
• Familiarity with Apple software and hardware.
• Ability to provide training and tips to customers.

Benefits

• Equal opportunity employer with a commitment to diversity and inclusion.