Gift Card Support Specialist I

Shift4 Corporation - Allentown, PA

Full-time - Entry Level

Onsite - Allentown, PA

Merchant Wholesalers, Durable Goods

About the position

The Gift Card Support Specialist I role at Shift4 involves providing exceptional service to merchants and dealers in the gift card processing industry. This position requires effective communication through various channels and a strong understanding of the merchant processing ecosystem. The specialist will work closely with management on gift card projects and ensure a positive experience for clients through phone and email interactions.

Responsibilities

• Communicate with merchants and dealers via phone, email, chat, and tickets.
• Assist merchants with placing gift card orders via the online wizard.
• Provide reports upon request to merchants.
• Work with merchants and/or dealers to schedule and perform gift card conversions from previous providers.
• Resolve merchant issues related to the activation and redemption of gift cards.
• Process gift card orders for printing.
• Assist with gift card fulfillment and other legacy TCC duties.
• Handle fulfillment inventory and work with suppliers to obtain inventory.
• Utilize strong problem-solving and people skills to ensure first call resolution.
• Actively participate in team/departmental meetings to provide feedback and improve the overall work environment.

Requirements

• Bachelor's Degree or equivalent work experience is preferred.
• Experience at Shift4 Payments or Payments Industry/Project Management Knowledge (nice to have).
• Familiarity with the Microsoft Office Suite & Google Sheets.
• 2+ years of computer technology experience preferred, but not required.

Nice-to-haves

• Experience at Shift4 Payments or Payments Industry/Project Management Knowledge.