Gift Operations Specialist

$40,000 - $42,000/Yr

United Performing Arts Fund - Milwaukee, WI

Full-time - Entry Level

Milwaukee, WI

Religious, Grantmaking, Civic, Professional, and Similar Organizations

About the position

The Gift Operations Specialist is a full-time role responsible for maintaining donor data, processing gifts, managing credit card transactions, and providing customer service to both internal and external stakeholders. This position requires strong attention to detail, excellent communication skills, and the ability to multitask effectively.

Responsibilities

• Maintain donor and gift data from a variety of electronic and paper sources. Update and correct donor information as necessary.
• Process donor credit cards and follow up on failed recurring credit card payments.
• Act as primary point of contact for telefunding vendor for data processing and troubleshooting.
• Balance posted transactions daily and work with Finance Directors to reconcile on a monthly basis.
• Support the annual audit.
• Respond to donor questions regarding gifts and payments, and research staff questions about donor giving history.
• Process and manage monthly pledge invoicing.
• Work with workplace giving payroll contacts to confirm annual payroll amounts and arrange for timely collection.
• Other duties as requested.

Requirements

• A minimum of one year of experience in an office environment.
• Customer service focused, friendly, organized, and flexible.
• Willingness and ability to quickly learn and manage a variety of tasks.
• Proficient with Excel.
• Excellent organizational skills and attention to detail and problem solving.
• Ability and willingness to learn and adapt to a changing environment.
• Good communication skills and able to work well in a team environment.
• Adherence to confidentiality standards.

Nice-to-haves

• Associates degree or equivalent experience preferred.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance