GIS Support Analyst

CenterPoint Energy - Houston, TX

Full-time - Entry Level

Houston, TX

Utilities

About the position

The Analyst GIS Support is responsible for providing GIS technology solutions to business clients, managing client expectations, and serving as a primary interface for GIS-related issues. This role involves troubleshooting user problems, generating maps and reports, testing software enhancements, and developing training programs for GIS users.

Responsibilities

• Collaborate with business units to resolve GIS-related issues and provide technical solutions through research and analysis.
• Serve as a liaison between the GIS team and other departments, gathering business requirements and ensuring solutions meet their needs.
• Develop GIS reports and statistics for management and other departments as required.
• Troubleshoot and resolve user issues, including problem identification, research, and follow-up.
• Automate processes by creating scripts and models to improve efficiency.
• Produce high-quality maps (digital and paper) for internal stakeholders such as engineering, operations, surveying, environmental, and claims teams.
• Identify opportunities for process improvements to enhance the user experience with GIS systems.
• Contribute to the design and management of GIS databases, tools, and applications.
• Write software evaluations and recommendations for management.
• Develop and implement plans for testing, training, and deploying new or modified applications.
• Create and update user manuals, training materials, and visual aids for GIS software.
• Conduct group and individual training sessions for GIS software users.
• Resolve conflicting GIS edits and manage data integration.
• Maintain GIS website and develop reports and map configurations to support client data and reporting needs.
• Test and evaluate new GIS software for functionality, ease of use, and compatibility.
• Support GIS users on a rotating on-call schedule.

Requirements

• Requires a bachelor's degree in Spatial Science, GIS, Geography, Computer Science, Computer Engineering, Computer Information Systems, Computer Applications or a related discipline from an accredited college, university.
• 1-3 years of related experience, including training, support and GIS activities; or equivalent combination of education (such as GISP and/or ESRI certifications) and experience.
• Experience with web, desktop and mobile GIS applications use, configuration, and support.
• Proficiency in ESRI software suite, including ArcGIS Desktop/Pro, ArcGIS Server, Portal for ArcGIS, and ArcGIS Online.
• Experience with SSP MIMS & Productivity Solutions.
• Familiarity with ESRI Mobile Solutions including Survey123, Quick Capture, Field Maps, & Workforce.
• Script programming with Python and ArcPy.
• Database queries in Oracle 12g with PL/SQL.

Nice-to-haves

• Knowledge of utility network and AutoCAD is a plus.
• Experience in working with various business groups such as land, gas, and electric editors.
• Knowledge of GIS troubleshooting and system administration best practices.

Benefits

• Competitive pay
• Paid training
• Benefits eligibility begins on your first day
• Transit subsidies
• Flexible work schedule, paid holidays and paid time off
• Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston
• Professional growth and development programs including tuition reimbursement
• 401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution